ITEM DESCRIPTION

Postage information:

We aim to dispatch all our items within 24 Hours. However this may take more times during the Christmas period.

Please allow 3 to 4 working days for delivery from the dispatched date. Not from the purchase date. (Saturday & Sunday and Bank holidays not included) for your item to reach you.

Speed postage is possible at an added cost paid by the buyer. You can choose the option during the checkout.

Please contact us via eBay messages, if you are interested in collecting the purchased item yourself.

International delivery can take 5-10 business days from the dispatch date.

Please note:

Due to courier restrictions we can only dispatch items to UK mainland postcodes.

We don’t deliver any items to the below zones and areas. If your address located

in this zones then your order shall be unfortunately cancelled and refunded.

Zone 1:

Channel Islands: GY and JE

Isle of Man: IM

Scilly Isles: TR21-TR25

Scottish Highlands & Islands:

All postcodes containing KW / HS / IV / PA20+ / PH4+ / ZE / KW / AB / KA27-28

Northern Ireland: BT

Isle of Wight: PO30-PO41

Zone 2:

Scotland: G / DG/ EH / KA1-26/ KA29+ / KY / ML / PA1-19 / TD / DD / FK / PH1-3 /

Delivery Available To UK Mainland Post Code Only.

For Remote Areas Please Contact Us For The Postage Cost Before Purchase.

If you are not Agree then Please Do not Purchase.

All requested refund would be issued within 14 days of the completed sale and item should be returned to us with its original package at the expenses of the customers. However, this does not apply to items which have been made to order or personalized for you. Goods which have been made to order cannot be refunded, returned or exchanged.

Damaged / Faulty product: We check every single item before it gets wrapped up and make sure that NO damaged item will be sent to our valued customers; however, if the product is damaged during transit, customer needs to contact us with damaged item pictures and relevant claim would be filed accordingly. A replacement will be sent out straight away with us bearing the cost. 

We cannot cancel an order once an item has been sent to production to be printed, personalized or made. If you wish to cancel an order for goods which are to be personalized you must do so before it is sent to production. Please bear in mind some orders are sent to production immediately to ensure a fast service, so please contact us ASAP.

All returned products: customers need to put their full name, address and return reason in writing with the return product.

Please make a note that your item will be dispatched only after the receipt of full payment.

At the moment, free postage is only to the UK Mainland delivery. Please ensure that the shipping address and postcode, available to us is up to date.

A re-delivery charge may be applied in the event that an order is undeliverable or has been returned back to us. 

We can only entertain claims of shortages if they are reported to us within 7 days of receipt. Please open your package as soon as you receive it to ensure you have received the correct items.

If you are unavailable to accept delivery and the order is too large for a standard letterbox it will be taken back to the courier delivery depot. Orders are placed on the understanding that the buyer accepts responsibility for collecting the item from local delivery office if they have missed the delivery.

Please note we cannot accept any responsibility for delayed deliveries during any postal worker strike, natural calamities or industrial action.

If you send any copy right images for print then you are responsible for any kind of legal issues.

You are accepting all our terms and conditions under purchase this item.  

Thanks for shopping with us.

We've have more than 15 years’ experience in this field and are well experienced in keeping up to date with the latest trends and designs. Goodie Direct is committed to providing each customer with the highest standard of customer service. Thank you for shopping with us.

Team Goodie Direct