We accept Payoneer or PayPal.
For international shipment we use EMS (Express Mail Service) provided by the International Postal Service. EMS is safe, fast
(approx. 4 to 14 days worldwide), and fully insured. If you have a preferred choice of courier (which you have your own account for) and would like to use that courier,
you may talk to one of our International Sales Agent directly.Please note that we do not ship our merchandises by vessels at sea, only by air. Import duties, taxes and
charges are not included in the item price or shipping charges.These charges are the buyer's responsibility. Please check with your country's customs office to determine what these
additional costs will be prior to bidding/buying. In the case that the buyer neglects to pay import duty and the package is returned to us, we will issue a refund
upon arrival however the original shipping cost, PayPal fees, and a 15% restocking fee will be deducted.
In general we do not accept returns unless in the following exceptional circumstances:
Transport damage: Damage caused
during shipping. Please check for any damages to your package before signing for your shipment and if you find any damages, report it to the shipping company
immediately. You received the wrong item: You received a different item than what you ordered.we would of It is extremely rare that we send
the wrong item but in case it happens, course take it back. In the case of any of these reasons, please email our staff within 24 hours and make
the subject of your email "Return request". Please be as specific with the details as possible.
Do not discard any of the packaging, manuals, papers, parts
or accessories the item has been supplied with, and in particular, please do not remove protective film from any of the instruments pickups, pickguards, control plates, etc.
A full refund of the purchase price (minus bank costs, PayPal fees, shipping costs, duty and tax) of the goods, or exchange will be made once the goods
are returned to us in the same condition as when they left our premises.
Please note! We do not accept returns for any other reasons.
This means that you can not return an item simply for not being satisfied with what you purchased and we therefore suggest you to do enough research about the specific model prior to
ordering.We will gladly provide our expertise beforehand to make your decision easier. We always check every item before shipping out in order to confirm instruments are in perfect
working condition. If you have any problems with an instrument once it arrives please contact us and we will work together to resolve the issue.
Please do not return any merchandise without first having gotten an RMA from us.
Ishibashi Music Corporation.
Ishibashi Music Corporation is one of the largest and most respected Musical Instrument retail chain stores in Japan. The company is highly regarded world wide as a reliable seller
of top quality USED and VINTAGE instruments. Domestically the Ishibashi Music Corporation also handles a large amount of NEW inside of Japan. We have
over 13 stores around Japan including Tokyo, Yokohama, Chiba, Nagoya, Osaka, Hiroshima and Fukuoka. Not all of the items you purchase from us are in our Shibuya store in
Tokyo where we do all of our international communications from. Please be patient while we do inter-company transfers on your items. The usual wait time for our shipping is 7 to 10
days worldwide. We are open from 11:30am until 8:30pm (Tokyo time zone) 7 days a week.
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