Pre-sales:

 

We aim to provide accurate listing information using the eBay compatibility system to make it as simple as possible to match the nuts or bolts you need with your vehicle.

 

With many year experience and access to industry standard data we are able to offer advice to anybody unsure about what wheel nuts or bolts they may need. You can ask us questions via the eBay messaging system (contact seller) or you can speak to us over the phone, see the Business Information section below. If you are ever unsure which item you need it is advisable you ask us before purchasing.

 

After sales:

 

Delivery:

We send orders placed up to 15.00 Mon - Fri out on the same day and we use Royal Mail for all of our deliveries. We have found that RM provide the best value for money which allows us to include standard postage in the sale price of our products. Customers are able to choose expedited and tracked services for those more urgent orders.

 

When orders are dispatched you will receive and email from RM confirming the delivery and you are safe in the knowledge that the order will come in your regular post. 95% of the orders we send will fit through a standard letter box.

 

Problems:

In the unlikely event there is a problem with your order we recommend you contact us immediately. In most cases an exchange is possible and we will always endeavour to send replacements as quickly as possible.

 

Returns and Refunds:

If there has been an issue with an order and an exchange is agreed we do ask that the customer send the incorrect item back to us. If however the reason for the item being ordered incorrectly is deemed to be our fault (i.e incorrect compatibility stated) we will cover the return cost.

 

We offer a generous 100 day returns policy. We will accept a return within this time for any reason as long as the items have not been used. Again, unless the reason for return is deemed as a fault of our own, we will ask that the customer return to us. Refunds will be made once the goods are back with us and checked.

 

Fitting:

We advise that customers use a professional mechanic or tyre fitter to fit new nuts and bolts. It is always advised that nuts and bolts are put in finger tight to begin with and before torquing up. This will ensure that the threads are correct. In the unlikely event there has been a picking error and the incorrect item sent, wrong threads can damage your wheel hubs. Again, this is a good reason to use a professional.