When your order is delivered, you must count the items and check for any damage to the packaging. Sign and print your name to confirm you have received the entire order in good condition.
It will state on your delivery note how many boxes you should receive. If the boxes you receive don't match the delivery note you must write down the number of boxes received on the delivery note next to your signature.
Any damage to the equipment or packaging must be noted on the delivery note next to your signature. Any shortages or damages must be reported to JLL Fitness Ltd within an acceptable time frame of delivery. JLL Fitness Ltd cannot be held responsible for shortages or damages if not stated on the delivery note. This does not affect your statutory rights in the event of the goods being faulty.
Please ring JLL Fitness if you receive your item in a damaged condition so we can arrange for replacement parts or equipment to be sent to you.
If you refuse the delivery for any other reason than the goods being damaged in transit, you are liable for all outbound and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outbound and return freight costs.
Returning an Item
If you cancel your order after it has been shipped, your right to cancel an order ends 14 days from the day you receive your goods. The goods must be in an unused condition and all packaging must be intact. Failure to do so may incur in an added deduction from your refund. You are responsible for any and all delivery charges incurred by JLL Fitness Ltd. Any unpaid delivery charges will be deducted from your refund. We advise you to check the status of your order before you cancel.
If a product is, either, received faulty or it develops a fault, please in the first instance contact our Customer Service on 0121 328 7507 and have your proof of purchase ready. If products arrive in a damaged condition you must make a note on the carriers delivery note where possible and inform us within 7 working days of the delivery. JLL Fitness Ltd. will, at its option: repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.
30 Day Money Back Guarantee
We offer a 30 day money back guarantee. Simply contact us, quoting your order number as proof of purchase and arrange the return of your product. Terms and conditions apply.
At JLL we care about our customers so we offer a minimum of 12 months
warranty on our entire fitness equipment range. For more details about the warranty applicable to specific machines please visit our webpage 'jllfitness.co.uk/pages/warranty'.
Feel Free To Visit And Try Before You Buy!
Unit 31, Gravelly Industrial Park, Jarvis Way, Birmingham, B24 8HZ
Open Monday - Friday 9am - 5pm
Call - 0121 328 7507
Email - info@jllfitness.co.uk