NOTE:- Picture is for illustration purpose only and Colour
shade and design may vary due to Computer screens variable colours and stock
updates.
PLEASE NOTE: If an item is defective or taking longer than
usual to reach you, please do not leave a negative feedback. Send us a message
through eBay and we will resolve the issue promptly.
We endeavor to dispatch all orders placed within 1 or
2 working days.
Please note that we do not work on weekends or bank
holidays, and courier companies do not collect or deliver on weekends or bank
holidays.
Our opening hours are Monday-Friday 10am - 5:30pm.
Orders placed after 10am on Friday will be dispatched from our premises on the
following Monday.
Our default shipping courier is royal mail, but some
orders may need to be diverted to other carriers, for different reasons such as
due to size/weight/product restrictions or for any technical reason.
Please note that we can only dispatch to the address
you provide as the delivery address on your PayPal payment. We are unable to
accept change of addresses over email. But PayPal does allow you to change your
delivery address when making payment.
PLEASE NOTE POSTAGE QUOTED IS TO MAINLAND UK ONLY (NOT INCLUDING SOME
PARTS OF THE HIGHLANDS).
Surcharge for carriage will apply to the following
postcode areas depending on the item so, please contact us before purchasing.
AB30-38, AB44-56, BT, FK17-21, G83, GY, HS 1-9, IM,
IV, JE, KA 27-28, KW, PA 20-99, PH 15-32, PH 49-99, TR 21-25, ZE
ORDER
CANCELLATION
We always try to keep our inventory and stock level up
to date to fulfill all your order on time and to avoid the order cancellation
from our side but in some cases due to various unforeseen circumstances; we are
unable to fulfill your order and must cancel it. In such cases we will notify
you as soon as possible and full refund will be issued promptly.
We reserve the right to cancel the order if there is any issue with stock
or any other issues. Also prior to placing order with us, you can email us to
ensure either the item is available for immediate fulfillment or you need
any additional information, we will respond you within 24 hours (Monday to
Friday).
RETURN
POLICY
We try to be fair and accurate with all our auctions and descriptions.
Please read each auction and bid carefully.
You can return a product for up to 30 days from the date you purchased it.
We offer refund at returning the item at any situation. Any product you
return must be in the same condition you received it and in the original
packaging. Please keep the receipt.
We will make every attempt possible to resolve the issue if we made a
mistake. (It happens). Please do not assume a mistake is intentional. Let us
know if our service could be better!!
If the items are not as described or received faulty goods, we will offer
a Merchandise Credit. In some cases this will be minus shipping and eBay fees,
although if it was a blatant mistake by us we'll pick up everything. Bottom
line, we want you happy!
REFUND
POLICY
We offer refunds on any item which is grossly
misrepresented. If a refund is given it will only be for the cost of the item.
Shipping and Handling charge is non - refundable.
Once we receive your item, we will inspect it and
notify you that we have received your returned item. We will notify you on the
status of your refund after inspecting the item.
If your return is approved, we will initiate a refund
within 3 to 4 working days to your PayPal (or original method of payment).
Contact
us
Feedback
·
Every feedback from our customer is very important for us to
keep up our seller standard. So if there is any issue with the transaction
(i.e. Faulty item received/Item not received or any other issues) contact us
through email and also Please do not leave the Negative/ Neutral feedback or
give us the low detailed seller rating. We will try our best to resolve the
issue up to your complete satisfaction.
·
If a negative/neutral feedback was left before Contacting
us, you'll lose your chance to resolve the issue and the feedback will be
reported to eBay for removal as you're agreeing with these terms before buying
our item So if there's any issue with your purchase, Please kindly contact us
and let us the opportunity for resolving the issue.