Defective or Damaged in transit Order: if
the item that you receive has the manufacturer's defect or damaged in
transit, please contact us immediately with the photos of the item, and
we will get a replacement on its way to you, and for the defective
items, as we need to replace with the manufacturer, so you may need to
send the item back. Anyway please contact us directly and immediately.
Missing Order: These
3 situation may occur that: 1. if you buy the items separately, we may
send in different packages. 2. When your order is over 2KG, we have to
send in more than one packages; 3. you know we will also make mistakes.
But no matter which situation or reason, please contact us when you face
receiving a partial order, we will reply you within 24 hours and offer
more solutions for you.
Wrong Order: When
you receive the item not your order or not the same as your order,
please contact us directly and immediately. And please mail us with the
photos, and we will confirm with our warehouse staff at the same time,
when it is confirmed, we will send the correct item to you immediately.