Mr. Tools is a family owned and operated tool Supply Company based in Cleveland Ohio. With over 10 years of experience in the online, retail sales and customer service industry you can be sure that you will receive the highest quality in products and customer service. Please feel free to contact us with any questions or concerns. We are available seven days a week.

BULK ORDER(S)

Interested in placing a large order? Please contact us for a discounted pricing. Some limitations may apply.

PROCESSING 

Please allow up to 24 business hours for your order to be processed. Once your order has been processed you will receive a tracking number via email. If you haven’t received an email with your item(s) tracking number your order may not have been processed. Please feel free to email us an inquiry. Once your tracking number has been posted please allow a brief period for the tracking number to scan via the USPS tracking system. Packages that have not yet been picked up by the mail courier will not show movement on USPS tracking system.

SHIPPING

Mr. Tools ships via the United States Postal Service (USPS). USPS First Class and Priority services take approximately one to three days for delivery. If your package does not show movement within 24 business hours of being processed please email us an inquiry.

RETURN POLICY

Returns are accepted up to 30 days after the purchase date. Please open a return request in the more options tab located in your purchase history next to the item(s) you would like to return. No restocking fees will be charged on any returns. However it is the buyers responsibility to ship the item back. eBay's return system can provide you with pre-paid shipping labels if needed. Please feel free to contact us if you need help or have any additional questions. 

WARRANTY

Since 1927, the Wright Tool Company has manufactured top quality hand tools. The use of Wright alloy steel, precision heat treating and advanced manufacturing techniques results in products of long life, durability and toughness. Therefore, for as long as you own it, any product manufactured by Wright Tool which fails to render service due to defect in workmanship or materials will be replaced at no charge. Wright Tool does not provide any warranty for products labeled other than Wright Tool or Cougar Pro™. This limited lifetime warranty replacement does not apply to any defects caused in whole or in part by improper use, accident, abuse, alteration and neglect or normal wear from use. Wright Tool makes no other warranties, express or implied, with respect to the tools or their suitability for specific applications. Wright Tool neither assumes, nor authorizes any person to assume, any other warranty, or obligation express or implied.

ANSI Specification Conformance

All products manufactured by Wright Tool are designed to conform to the applicable ASME specification for the particular tool. (Special Note: Wright Tool reserves the right to exceed ASME Standards on selected items.)

Limited Warranty: Serviceable Product

All Wright Tool torque wrenches are warranted against defects in materials or workmanship for a period of one year from the date of purchase. As a sole remedy for this warranty, one of our authorized repair facilities, at their discretion, will repair or replace any defective Wright torque wrench returned to their place of business, postage or freight prepaid. All torque wrenches must be accompanied with a dated copy of the sales receipt, invoice or purchase order. The foregoing obligation is Wright Tool's sole liability and the purchaser's sole remedy under this warranty. There are no other warranties expressed or implied, including those of marketability or fitness for purpose. Under no circumstances shall Wright Tool be liable for any special, incidental or consequential damages. This warranty does not apply if the torque wrench has been altered, damaged, abused or improperly maintained. This warranty gives you specific rights which vary from state to state.

NOTE: Please contact Wright Tool Customer Service for repair locations and shipping instructions on the return of all torque wrenches for warranty, repairs, or other services. All warranty considerations will be returned to the customer freight prepaid. All non-warranty repairs for calibrations will be returned to the customer with all applicable charges and freight collected.