Our policy last 30 days. If 30 days have passed since your purchase, unfortunately, we can not offer you a refund or exchange. Several types of goods are exempt from being returned , such as: food, magazines, pet products, health and personal care items and make-up (once factory sealed was removed from product) Buyer is responsible for paying shipping costs for returning the item. items shall be in the same condition as received. Shipping cost is not refundable.