Payments Made To Prowler MFG

We accept Visa, Mastercard, Discover, and American Express as payment methods. Payments are made directly through eBay's Secured Payment Gateway. Once payment has been received, your order moves to our Pending Shipment Queue. This usually occurs within a few minutes of purchase.

Important Information Regarding Our eBay Sales And Discounts

We occasionally run special pricing on our products. If you purchase an item that appears on sale within 48 hours of your purchase, we will refund you the price difference, less any applicable eBay fees. We will not issue refunds requested beyond this 48 hour period.

Please understand, it is not our responsibility to notify Buyers of new or updated pricing information.

How Quickly Do We Ship?

Shipments depart our warehouse located in Greensburg Indiana between 3pm and 5pm EST, Monday through Friday, excluding holidays. Orders placed before 2pm EST Monday through Friday usually ship the same day. Orders placed after normal business hours, or over the weekend will ship the next business day, excluding holidays.

Qualified Areas For Free Shipping

Many of our products are advertised with free shipping. Please note, this only applies to those shipping addresses located within the Lower Continental 48 States. Any product(s) being shipped out of the Lower Continental 48 States, including Alaska and Hawaii, will be required to pay additional shipping fees to deliver to these locations.

Buyers with shipping addresses within the lower 48 States that are located on an island will be required to pay additional shipping access fees. These fees must be collected before the product is shipped. We reserve the right to cancel and refund orders in the event that a buyer refuses to pay the additional fees.

A Valid Working Phone Number Is Required

Buyers are required to provide a valid phone number that we can share with our shipping company. Many of our products are shipped by tractor-trailer, therefore someone must be available during normal business hours to unload and accept delivery. Most transport carriers will not deliver freight unless they can contact the buyer via phone to schedule a drop-off time. Failure to provide a valid phone number can result in delays, or cancellation of your order.

Residential Deliveries

We encourage our buyers to provide a commercial delivery address. This is preferred by most freight carriers and in most cases will decrease your transit time by at least one day. We can, however, deliver to a residential address as long as someone is available to unload the freight. We reserve the right to collect additional fees if accessorial services (liftgate, etc) are required at the time of delivery.

Shipments should be picked up at your local freight terminal if you do not have a way to unload, or if it is difficult for a Tractor-Trailer to access your location. Your trucking terminal must be one of our preferred Carriers. Please contact us for help deciding what may work best for you if you're unsure.

We also reserve the right to cancel and refund your order, and deduct from your refund any related charges by our shipping company to us, if you provide a working phone number but you fail to answer or return a call back to them (or us) after several attempts to schedule a drop-off date and time as required for residential deliveries.

Change Of Address Re-consignment Fees

Any delivery address changes requested after the product has left our warehouse are subject to re-consignment fees. These fees may vary and are designated by our freight carriers. The buyer will be required to pay these additional fees once the products leave our warehouse and shipped to the address provided on the initial order.

Shipments To Canada

Our flat rate shipping does not include shipping into Canada. Additional fees will apply. A Customs Broker will be required to complete your order. Please provide the Name, Address, and Phone Number of your Customs Broker before or immediately after you place an order. All Custom Fees and Taxes will be paid by the Buyer to the Customs Broker before delivery. We can help locating a Broker for you if needed within your area.

We apologize to those who this may apply to. Please understand that our listings are competitively priced which means our profit margins will not permit additional shipping cost. Thank you for your understanding on these matters.

Returning Incorrect, Damaged, Or Unneeded Items

We accept returns of most new, un-opened/un-used items within 30 days of delivery. All items must be in original condition. A full refund will be issued less the original and return shipping costs, unless the return is a result of our error (i.e. you received an incorrect or defective item, etc.) Returns of used items are generally not accepted and are subject to a 25% fee as determined by the original purchase price.

You should expect to receive your refund within 2 weeks of giving your item(s) to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 3 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return.

About Prowler MFG - Over 20 Years Of Service

Prowler Tracks MFG is the most trusted supplier of high quality replacement Rubber Tracks, Rubber Track Pads, Over-The-Tire Tracks, Skid Steer Attachments, and Skid Steer Wheels and Tires. Prowler continues to be a leader in Rubber Track and Undercarriage technology, durability, innovation, and competitive pricing. Prowler MFG is the direct source for exclusive products that are worthy to bear the name Prowler.

Hours Of Operation

• Mon-Fri: 8am ~ 7pm EST
• Saturday: Family Time
• Sunday: Family Time

NOTICE: To order parts or inspect equipment, please arrive before 5pm EST Mon-Fri. Only our Phone Sales Team operates from 5pm through 7pm EST Mon-Fri, and 9am to 12pm on Saturday. To visit our store on Saturday, please call to schedule an appointment beforehand. Thank you!

Our Address:

1220 North Liberty Circle

Greensburg,IN 47240

Technical Questions and Support

Toll Free Phone: 877-477-6953

Local Phone: 812-662-7668

Fax: 812-662-8928