Shipping Policy
U.S. Orders
· Fast and free Priority shipping: 1 – 2 handling business
days, and 2 – 5 business days once it leaves our warehouse.
· Expedited shipping – Available for a flat rate of $19.99
– 1 business day to process order, and 2 – 3 business days for shipping once it
has left our warehouse.
International Shipping (Outside the U.S):
· Face & Body Shoppe gladly accepts orders from all
over the globe. Shipping rates and fees may vary depending on the delivery
address for your order.
· Shipping requires 1 – 2 handling business days, and 2 – 3
weeks once it leaves our warehouse.
International shipments are subject to Customs inspections
as well as possible fees and/or taxes. These additional costs are based on
which country the package is shipped to, and payment is the responsibility of
the customer, not Face & Body Shoppe. Shipping delays could be as lengthy
as 2 – 3 weeks, depending on Customs. A signature may also be required upon
delivery. We reserve the right to cancel any international order, depending on
the situation. Shipping charges, taxes and other country’s fees are non-refundable.
Return Policy
You may return most
new, unopened items within 30 days of delivery for a full refund. We'll also
pay the return shipping costs if the return is a result of our error (you
received an incorrect or defective item, etc.).
You should expect to receive your refund within 2-3 weeks of giving your
package to the return shipper; however, in many cases you will receive a refund
more quickly. This time period includes the transit time for us to receive your
return from the shipper (5-10 business days), the time it takes us to process
your return once we receive it (3-5 business days), and the time it takes to
process our refund request (3-5 business days).
If you need to return an item, simply log in to your account and request to
return the item/s you have purchased We'll notify you via e-mail of your refund
once we've received and processed the returned item.
Our return address
is:
Natural Elephant
680 Crown Industrial
Blvd Ste D
Chesterfield, MO
63005
-Please contact us
before you return any items, as we will not be aware of the return, and delays
may occur.
Payment Policy
We require
immediate payment on all orders. Once this payment has been accepted, your
order will be processed and shipped as soon as possible.
Feedback
⭐⭐⭐⭐⭐
We
appreciate you leaving feedback on your order with us. Please inspect your item
once you receive it to make sure it meets all expectations. Positive 5-star
feedback is recommended if the item is correct to what you have wanted. Please
contact us prior to leaving feedback if you have any questions or concerns with
your order. We stand by every eBay transaction and strive for excellence in
customer service.