5 Star Feedback:

We strive for your 5 star feedback and 100% customer satisfaction.  If you are unhappy with your purchase for any reason please contact us and we will be more than happy to help you resolve any issues with your purchase.

Order Request:

If you have a specific request on your order such color, size, different ship to address, etc. please email us right after purchase as notes in eBay orders or PayPal payments may not viewed before processing.

Shipping Policy:

We ship using common carriers, typically USPS and FedEx, depending on the size, weight, and value of your purchase. We will always select the safest, fastest, and most economical method to ship your purchase. We will forward you a tracking number as soon it’s available and most shipments are shipped the same or next day business day after payment, excluding weekends and holidays.

SHIPPING SERVICES USED:

**Please note that shipping times are only estimates, as delays can occur beyond our control**

General Return Policy:

All products purchased from us at River Country are Brand New, either from our own manufacturing facility or one of our partner companies. If there is any problem with your order please contact us by e-mail within 30 days of receiving your order. Unlike most companies we are always here for you after the sale and will always work with you to resolve any issues. If a return or exchange is needed we will issue you a Return Merchandise (RM) number so we both can track your return and process your claim quickly and efficiently. 

·         Please note no returns will be accepted without a Return Merchandise (RM) Number.

·         It is the buyers responsibility to pay the return shipping costs on returns

·          All Returns must include all original packaging, parts, accessories, owners’ manuals/instructions, etc. to be considered for a refund.

·         No refunds will be given on items that have been used or abused; you can only exchange the item at that point.  

·         All International Sales are final, as is whereas.

·         If you are returning an unused item for a refund, a 20% restocking fee will apply. All returns will be tested and/or inspected before a refund is issued.

Defective or Damaged Items:  

If your product arrives defective or quits working within the first few days please contact us immediately. We will either exchange your item, or provide direct contact information for you to the manufacturer. Some of our suppliers prefer to work directly with the customer so we can eliminate the middleman to resolve the issue faster.

If your product arrives and there is notable damage to the shipping box have your delivery person note the damage and notify us immediately so all proper paper work and claims can be processed. Once claims are processed a new replacement will be sent to you.

Shipping International: 

It is the buyer’s responsibility to check with their local authorities about the rules and regulations and about all custom and brokerage fees, duties, taxes, and restrictions that are imposed on good imported into your country. Please note that all the additional fees above our shipping costs are the buyer’s responsibility. If for any reason once your package arrives and you refuse delivery because of high customs or brokerage fees, duties or taxes imposed we will have to pay them for you, pay for the return shipping or abandon the package. All the additional costs incurred by us will be charged back to you or reduced from your refund.

Contact Information:

You may contact River Country Customer Service through ebay messages

or visit us at our eBay Store

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