All returned item must reach us the same condition as it was sent to you. Items not meeting these conditions will not be refunded or could be sent back.
We are guaranteed about our products, but in case it does not match your primary vision, you will have 30 days to return it. Though, all items must be in its original condition - not worn, not washed and with all tags and labels attached, otherwise refund will not be issued, and item will be destroyed.
When filling a return declaration form, please make sure to indicate an exact description and exact price of each returned item, otherwise return will not be cleared by customs and it will be returned to you, as it will not match an original invoice which will be sent to customs from your order page.
All returned goods must be returned from the same address as it was sent to and sender's name should be the same as specified at the checkout. Otherwise, a refund will not be issued, as it will be no possibility to clear the parcel at customs.
UNDERWEAR AND SWIMWEAR, SOCKS and TIGHTS are excluded from our return policy. Any underwear or swimwear returned to us will be destroyed and NO REFUNDS will be issued, regardless of its condition.
We will only refund the original cost of the item's price and we will not refund any postage costs unless the problem was caused by us.
Responsibility
The cost of returning the item to us is your liability. The item is your responsibility until it reaches us. We recommend that you send the parcel using a tracked delivery service. We cannot refund payment for returned items if they are lost in the post and not trackable or parcel is still at customs.
We will issue a refund within 3 working days of receiving the item back.
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Customer Service business hours are Mon. - Fri. 8 am to 5 pm.