DHL On Demand Delivery (SMS Notification from DHL)
You will receive a SMS message with a link. You Need to Response to The SMS
1. Schedule Your Delivery Time
2. Signature Release – Leave your shipment in a secure area
3. Leave With Neighbor
4. Collect from Service Point
ORDERING & SHIPPING INFORMATION
Payment Information.
We accept payment by any of the following methods:
Shipping Information.
We offer FREE shipping on all orders to USA, Canada, Australia, Japan, China & most countries in Asia & Europe
Our orders are normally shipped via DHL Express. Your order will be dispatched within 1-3 working days of receiving payment (Monday-Friday and not including local public holidays) and normally you should expect to receive it 3 - 5 days (for USA, Singapore & Europe) after dispatch and 4 - 7 days (for other countries).
In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.
For undeliverable packages due to the buyer’s fault (receiver non-contactable by the courier upon delivery or the wrong address/ contact submitted by the buyer), when the package is returned to us, the buyer will be responsible for the reshipping costs if the buyer wish us to resend the item.
Custom Duties & Tax
Please note that the custom duties and tax are not included in the product price and shipping price. All custom duties and tax , if any, (by your country's customs) will be borne by the buyer and payable at the destination .
Returns Information.
Your satisfaction is our top priority .
If the item arrived damaged / faulty or the wrong item is sent, please contact us with photo proof. We will arrange either a refund or a replacement for you at our expense.
If you wish to return your item for any other reason apart from damaged on delivery or wrong item sent, please send the item back to us with the original unused and unopened packaging. The buyer will be responsible for the return shipping charges. Once the item reach us and inspected, we will arrange a refund to you.
Please note that all opened items cannot be returned nor refunded.
Contact Information.
If you require any help with your order, please don’t hesitate to contact us by the ebay message system. We will reply you within 24hours , that our promise!