SHIPPING POLICY

Here at Cheshire's Chest we are proud to offer completely free, fast delivery for our UK customers.
All of our products are dispatched Monday to Friday and should we receive your complete order and payment before 11am, we will aim to dispatch your product that very same day.
All standard delivery products should arrive within 2-5 working days.
Express options are available on most listings but if there's a particular service you require that's not showing in the checkout just get in touch so we can help!
Very occasionally, unavoidable factors can delay a parcel from getting out to you in the expected timeframe (for example, bad weather or postal strikes). If there's a delay and you've chosen a non-tracked service just drop us a message so we can check all the details for you.

Please note: Items delivered to countries outside of the United Kingdom will take longer to arrive so be sure to check the postal service you select at the checkout will meet your requirements of when you need the item to arrive.

FEEDBACK

We're a small, family run business and we're extremely passionate about sourcing great quality, fun and useful products that we know our customer's will love. You can message us directly here on eBay to share your experience with us, we get some fantastic photographs of our customer's events and projects which always make us smile - with your permission we'd also love to share it on social media (make sure you include your details so we can tag you!)

If for any reason you're not happy or something has gone wrong please get in touch with us before leaving negative feedback so we can help and resolve it for you. We're here to make sure you have a pleasant and seamless shopping experience.

PAYMENT POLICY

We accept PayPal as our main method of payment, it's a fast and convenient method where you can opt to use a credit or debit card, bank account or funds held in your PayPal account balance.
Please be aware that you can pay with your credit or debit card without having a PayPal account, just checkout and pay as a guest user to complete your transaction and PayPal will securely process your card payment.

If you have any issue with paying upon purchase please let us know if you're expecting a delay. After a week of non-payment we'll look to otherwise cancel your order so the products can be added back to our store for other customers.

RETURNS POLICY

All unwanted items can be returned to us here at Cheshire's Chest, in which case we will refund (or exchange) your purchase providing:

• It is returned to us within 30 days of you receiving your order.
• It is in the same condition as you received it.
• It is returned in its original undamaged packaging.

For unwanted goods returned under the 30-day returns policy, you are responsible for the cost of returning the items. For defective products, you are responsible for the cost of returning the items in the first instance. If the item is shown to be defective as described, postage costs will be refunded. We strongly advise that you return items using a recorded delivery method and that you retain proof of posting. Returns cannot be considered unless and until we have received the items.

CONTACT US

Here at Cheshire's Chest we're readily available to take any queries or special requests you might have about your order. You can drop us a line via eBay's messaging system and one of our team will get back to you to help out.