Store Policies:
LOCAL PICKUP: We are excited to be offering a new local pick up option! Same Day
local pickup is available for orders paid in full and received by 2:00 PM
Central time. Please contact us directly after your purchase to request
for local pick up. Once we've approved your request a partial refund will be
issued for shipping charges. Please allow 2 hours for order
picking/packing to minimize wait time and provide the fastest level of service.
Orders placed after 2:00 PM Central time are available for local pick up the
following business day. Local pick up is available between 9:00 AM &
4:00 PM Central Time. Please pick up orders at 6800 Otter Lake Road, Lino
Lakes MN 55038. Go to the "Will Call Parts" door and please have the
name on the order and a photo ID ready.
SHIPPING: Most orders leave our warehouse within 1 business day. If
this will not be the case Snowmobilestudcom will contact buyer to update
shipping status. Tracking information will be provided as soon as it
becomes available. We do our best to ensure our listings display
available stock. If for some reason we are out of stock we will contact
you ASAP. You have the option of waiting till we receive more inventory
or we can immediately provide a full refund.
ORDERS: Buyers should inspect packages within 7 days of receiving item to
ensure contents arrive in good condition. Snowmobilestudcom is not
responsible for shipping damage if it is reported 7 days after receipt of an
item. *Any item that arrives damaged is eligible for exchange at no
additional costs to the customer if reported within 7 days.*
COMBINED SHIPPING: Snowmobilestudcom is set up to automatically combine shipping when
buyers purchase multiple quantities of an item within the same listing.
To view shipping rates simply click on the "SHIPPING &
PAYMENT" tab and enter in your shipping zip code, and desired item
quantity. The price listed there is the amount charged at check out.
If you wish to purchase multiple items from multiple listings simply
click "BUY IT NOW" on any item you are interested in but do not
immediately pay. Snowmobilestudcom will combine the items into one
invoice, with a combined shipping rate. Snowmobilestudcom will only
combine items onto one invoice upon request of the buyer.
FEEDBACK: Snowmobilestudcom automatically leaves positive feedback when a
buyer provides positive feedback. If for some reason you are unhappy with
your purchase please contact us regarding the situation before leaving negative
feedback. We want our customers to be 100% satisfied with their
Snowmobilestudcom shopping experience, and will work hard to ensure you are satisfied.
CONTACT US: If you have questions regarding the status of your shipment,
tracking information, returns, or any other types of queries the best/fastest
way to reach us is to contact us via eBay. Customer service is available
Monday - Friday from 8 AM - 5 PM Central Standard time.
RETURNS: At Snowmobilestudcom, we want your on-line shopping experience to
be a pleasurable one. If you are not satisfied with your purchase, simply
return your order within 7 days. If the product is not returned in the original
packaging and/or is altered or damaged in any shape or form, no refund will be
issued. Buyer is responsible for all return shipping costs. Shipping costs are
non-refundable. Returns: Buyer must contact Snowmobilestudcom for return
shipping instructions. Returns shipped without contacting
Snowmobilestudcom will not be processed.
CANCELLATIONS: If you wish to cancel an order, please contact us
ASAP. Cancellations must be provided within 30 minutes of customer
placing their order and written via e-mail. Snowmobilestud offers
same day shipping and orders are fully processed within our system
quickly. Consequently, we cannot guarantee cancellation
requests. However, upon receipt of a request we will do our best to
locate the order and cancel the shipment.