About Aroma Depot

We are a small business that never sacrifices quality for the price.

We Appreciate every customer, large or small. We will do our best to serve each customer that purchases from us!

Our primary goal is to hear from you how well our products are working out for each valued customer.

All our products are well packed & promptly shipped.

Operation Hours

Monday through Friday from 7 a.m. to 5:30 p.m. eastern time.

We are closed on weekends.

All weekend inquiries answered during our regular business hours.

Feedback and DSRs

Our eBay reputation and customer satisfaction are crucial for us to succeed. 

Your feedback is critical to us as on eBay.

If you are happy with your purchase, please leave positive feedback for us.

If you have any problem with your order, please do not leave negative feedback.

We guarantee that your issue will be solved quickly.

Shipping

Orders placed before 2 p.m. Eastern Time will leave the same day. Anything after will go to the next business day.

We ship within two business days of payment, usually the same day.

Standard shipping takes between 3-5 business days.

Expedited shipping takes between 2-3 business days.

We use a selection of shipping such as UPS, FedEx, USPS, etc.

Once the tracking number shows the package delivered

Aroma Depot, Inc. is NOT responsible for any stolen packages.

Once an order is placed, the address cannot be edit.

Make sure that your address on eBay and PayPal is correct before you place an order.

Aroma Depot never gives any guarantee to deliver the items by the estimated delivery times provided by eBay.

Payment Policy

PayPal and another method of payment are accepted.

Immediate payment required after the Winning Bid

Items will be shipped immediately on the same or next business day of receiving full payment.

Shipping Policy

Free Shipping to the United States

International shipping available for those countries that do business with global shipping via eBay

For the most part, all our items are shipped via USPS the same or next business day of receiving full payment.

The tracking number is submitted and provided with every order.

Once the tracking number shows the package delivered

Aroma Depot is NOT responsible for any stolen packages.

Customers can't return opened items. 

We must review all returns and issued with an RMA number before you ship the item back.

Never send a return without consulting us as the returned address can be different from the source address.

Communication is the key to solving any problems that may arise during the transaction. 

Don't hesitate to contact us by email to complete the transaction as smoothly and as flawlessly as possible.

Please note that it can take up to 7 business days to finalize the return when sending in returns.

We do our best to process as quickly as possible.

Returns Policy

This item is brand new

30 DAY RETURNS are Accepted

20% Restocking Fee

No refund on opened sealed bags

Aroma Depot, Inc. will not accept returns on food-grade items. (NO REFUND)

Buyers MUST take clear and legible pictures of the shipping label, inside and out of the package and items. 

Send these requirements to proceed with your return/refund/exchange/claims.

ALL RETURNS MUST BE UNOPENED BOTTLES OR CONTAINERS WITH SEALS INTACT.

Aroma Depot, Inc. will send a free return shipping label for the qualified USA returns.

Your Satisfaction is our #1 priority!

***CONTACT US***

If you're experiencing any issues with your purchase,

we would appreciate the opportunity to make it right.

Please contact us through eBay MESSAGES to allow us to do so before leaving bad feedback.

We strive for excellence in our service & the products we carry.

We love feedback and hope that you will give us a "TOP STAR" rating every time.

If, for any reason, you feel you cannot give us a "TOP STAR."

Could you allow us to do so?

We promise to make it right every time.

Thank you for visiting our eBay Store!

© Aroma Depot, Inc 2022