1. We strive for our customer satisfaction as best as possible. If you have any questions, please feel free to send a message to us via eBay messaging platform. Our service specialists will respond in a few hours
2. We greatly appreciate your POSITIVE feedback. Please Do not leave negative neutral feedback without asking for help. Our aim is to provide Top Level Customer Service normally so we will try our best to solve any problem that may arise.
We accept via PayPal and eBay wire management. Please make sure your PayPal and eBay shipping addresses match. We will send your order immediately after receipt of the order. We would like to offer you, the customer, the best possible service at all times.
All watches sent with Australia Post and are well protected with bubble wrap, sent from Sydney.
Ships within 1 business day once payment received.
We also post Worldwide, International Customers PLEASE MESSAGE US FOR POSTAGE COSTS. We use Australia Post International Express (EMS) so you will receive the parcel faster.
Buyers are responsible for possible imports tax, duty and fees for the purchase, if required by your customs office.
Australian buyers don’t to be concerned with any customs duty.
Please feel free to contact us for any information.
We test your item before shipping to ensure everything works. We keep tracking your parcel making sure your purchase arrives safely.
Our priority is to make sure our customers receive the best possible service at all times. Therefore, we make ourselves available 24/7 via email. To contact our customer service team, just click
Send Message and our customer service team will be happy to assist you within hours.
Our Products
Are brand new, first quality, with all original parts and authenticity. Have the original manufacturer’s serial numbers intact. Are all genuine pieces. We do not sell refurbished watches. The pieces are not factory seconds or replica products. It comes with a Certificate of Authenticity, Warranty Card or both. A Letter of Statement that Retro Studio is an Authorized Australian dealer for Xtreme Survival is in the Main Picture Gallery..