We're here to help, and we always love speaking to our customers. In the event you have a sales or tech question, or just want to say 'hi', email us, message us, or live chat with us (live chat available on our site). We guarantee a response in 12 hours or less! (Most emails answered within an hour-even on weekends!) Our live chat service is available 8:00 am - 8:00 pm. You may ask why we do not offer phone support, and that is mainly due to eBay's policies. Along with eBay, we prefer email, eBay message, or text service as eBay prefers written record between buyer and seller. Never hesitate to contact us with any questions or concerns you may have. Our goal is to be your friends on the web and help you before, during, and after your purchase! Thanks for shopping with us!

Shipping cost:

As always, shipping is free to the continental United States. Our methods of shipping vary between UPS, FedEx, USPS, or sometime freight depending on your products size or weight. Rest assured, you will receive a tracking number once your order has shipped.

For our international customers, we use eBay's Global Shipping Platform to ship your orders out. eBay's shipping service will professionally send your item to you, saving you money on your overall shipping costs and duties (duties are imposed fees based on your government regulations and can not be avoided)!

Delivery time:

Delivery time is based on your location and the shipping carrier. Generally, 90% of our packages get to our customers within 1-3 business days, while West Coast customers can expect their packages in 4-5 business days. Once your order ships, your tracking information will be updated to give you a better idea of when to expect your package.

For our international customers, tracking will be uploaded once shipped out via eBay's Global Shipping Platform. Rest assured every effort will be made to get your order to you as quick as possible!

Please contact us if you have any questions. We're here to help!

60 Day Returns. Plain and Simple.
Standard Return Policy Overview.
You may return merchandise purchased from Showtime Electronics for a refund or a replacement, provided that the following procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 45 calendar days after the date of purchase. An RMA number is valid for 30 days after it is issued.

Returns For Refund

Refunds are applied to the payment method used at the time of purchase 1-2 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
Please contact us if you have any questions.

Items That Can Not Be Returned Or Warrantied

Defaced Serial Numbers: Any items that the serial number is defaced or removed. We track all serial numbers and need this information to verify you purchase.

Used Merchandise or Cut Wire: Used merchandise can not be returned unless defective, and all packaging and components are returned as well. Wire cut or partially used can not be returned.

We accept PayPal and eBay checkout, which allows you to use any credit card, debit card, or bank account you desire. Aside from PayPal and eBay working together to ensure customer safety, PayPal allows customers to choose whichever payment method they desire, including credit card (American Express, Visa, Discover, Mastercard), debit card, among others.

Please contact us if you have any questions.

Thanks for you order! We strive to do everything in our power to make sure you have a pleasurable experience. Customer satisfaction is very important to us. If you have any issues or questions with your order,please contact us and we will do our best to make you satisfied, please do not leave a negative feedback before we resolve your problem. We guarantee that your issue will be solved quickly.

As long as you are happy with your purchase, please leave us a positive feedback. Your feedback is very important to us and allows us to keep providing our excellent deals on eBay. Our feedback system will always leave you positive feedback in return. Thanks!