Customer Reviews
Customer Service
Estimated Delivery
Specifications:
Color: dark gray
Material: particle board & plush & sisal rope
Overall dimension (approx.): 48.5 cm L x 48.5 cm W x 174.5 cm H/ 19 '' L x 19'' W x 69'' H
Top perch size：45.5 cm L x 15.5 cm W x 1.2 cm Thickness/18'' L x 6'' W x 0.5’’ Thickness
Raised-edged perch size: 30cm Dia. x 1.2 cm Thickness / 12 '' Dia. x 0.5’’Thickness
Round platform size: 30cm Dia. x 1.2 cm Thickness / 12 '' Dia. x 0.5’’Thickness
Square condo size (approx.): 32 cm L x 32cm W x 31 cm H/ 12.6'' L x 12.6'' W x 12.2’’H
Special-shaped condo size (approx.): 35 cm L x 35cm W x 31 cm H/ 14'' L x 14'' W x 12.2’’H
Door size:23 cm x 20 cm/9''x 8''
Basket size:41cm L x 30cm Dia. /16'' L x 12'' Dia.
Hammock size (approx.): 42cm L x 32 cm W / 16.5'' L x 12.6’’W
Base board size: 48.5cm L x 48.5cm W x 1.2 cm Thickness / 19'' L x 19'' W x 0.5’’Thickness
G.W.: 17.3 kg /38 lb
N.W.:16.1kg/35.5 lb
Maximum weight capacity: basket:8kg/18lb; platform: 5 kg / 11 lb; condo：10kg/22lb; hammock: 5 kg / 11 lb
Note:
1. Keep the cat tree dry and away from fire.
2. Please prevent the young from climbing the cat tree.
3. Please make sure the size and the maximum load capacity of the product fit your pet before purchasing.
4. Please allow a 1cm/0.5" measurement tolerance.
- 【Selected Materials For Your Beloved Pets】 Made of safe and durable materials, this cat tree tower selects and uses a premium particle board, which is covered with soft and skin-friendly plush, and posts are coiled with natural sisal.
- 【For Small & Medium-sized Breeds】 This plush cat tree is generally suitable for 3 kittens or 2 medium-sized cats to play simultaneously and allow them to enjoy their own private time and space. Better more, we recommend you measure the size of your cats and refer to the specifications before ordering.
- 【Fluffy Comfy Hideaways】 Cats are cautious and easily anxious, and you can always find them in nooks in your house. So in this cat tree tower, we put two cozy fluffy condos different in shape for cats to play hide-n-seek and nap.
- 【Raised-edged Perch】The top perch with the raised edge is soft and cozy. An elastic band ties a furry ball with a bell on the perch for your cats’ fun and more excitement. The dangling ball will keep your cat busy and mentally stimulated. This elastic furry ball can be removed if it is not your cat’s type. You can exchange his/her favorite toy.
- 【Hassle-free Assembly】 Don't worry about the assembly of our cat condo! It comes with a step-by-step instruction manual and tools to help.
We accept Paypal payment only.
Payment should be completed within 4 (Four) days of auction closing. Or unpaid dispute will be filed for closing auction.
We appreciate a positive feedback as much as you do. If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, and we will be glad to work with you to have it resolved.
Shipping by USPS or UPS, Package handling only takes 1 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, pls inform us by phone or leave ebay note if the changes are needed before we send the product.
If an address change is needed, you will be responsible for any fees associated in the condition that you contact us after we ship your item.
Orders placed on weekend will be shipped within 2 days.
USPS: 2-9 business days. | UPS: 1-6 business days.
All of our items come with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In the event that you receive the item that is not to the standards above, please contact us via e-Bay messages. All returns must be in new original condition as received and should be shipped with delivery confirmation.
Please note that all returns must be pre-approved by Universalwant. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the round-trip shipping fee. (E.g. you bought wrong model or wrong color).
We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return.We reserve the right to refuse any returns for objective reasons.
1. If you are satisfied with the product you received, please leave us
positive feedback and 5 star comment, which will be highly appreciated.
2.
If there is any problem about your order, please contact seller prior
to leaving feedback, and we will be glad to work with you to have it
resolved.
3.If you are dissatisfied for any reason, please do not
be quick to leave negative or neutral feedback. We’ll try our best to
resolve any problem for you to make EACH CUSTOMER 100% SATISFIED and
always leave positive feedback to all our customers.
You can contact us directly by clicking on "Ask a Question" at bottom of this item page,
we will answer within 24 hours(except Holiday).