Sealed Large Heavy MahJong Set 7kg Plastic Box Size 42

DELIVERY LOCATIONS

Auloves makes deliveries in Australia .

We will use Auspost, Fastway, Couriers Please, TNT based on your location.

We offer free shipping for Australian nationwide and express shipping from $9.9

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.

Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend..

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for assistance of tracking at cqtianran@gmail.com

DELIVERY TIMES

Orders are usually dispatched within 1 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 3-10 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

REFUNDS AND RETURNS

Should you make an error when ordering online, Auloves will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Auloves immediately to discuss replacement of goods.

IT IS ESSENTIAL THAT YOU KEEP ALL THE PACKAGING. YOU MUST RE-PACK ALL ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO US. WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS DEEMED TO BE FAULTY BY AULOVES.

Our exchange and return policy is simple:

If within 7 days of receipt of the item, you wish to return or exchange an item, contact to obtain a Return Authorisation – no returns or exchanges will be accepted without authorisation. 

Once you receive this number, please make arrangements to send back the piece(s) you need to exchange or return to arrive back at AULOVES within 7 working days. All returns and exchanges must be shipped back by freight, with the delivery pre-paid and with the piece(s) unused, disassembled and arrive in “as new” condition in the original packaging.

Auloves may charge maximum 20% restock fee for your 'change your mind' return.

Auloves may charge maximum 50% if the item is under unreasonable condition and unsaleable.

In the event of special order items that are received faulty, we will of course rectify this by either replacing the faulty part, or if the entire product is faulty, a full replacement will be sent free of charge. Shipping and handling charges on returns are the responsibility of the customer and are not refundable.

In the case of refunds, please allow 3-5 business days for the refund to be processed.

AULOVES is dedicated to offering a first class service. If you have any additional questions about our return policy please email us at cqtianran@gmail.com and we'll be happy to answer your queries.

RETURN POST ADDRESS:
1/49 Mordaunt Cct, Canning Vale, WA 6155

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. In addition to your statutory rights, AULoves offers a 12 months warranty on all products used for private household use from the date of purchase.

If the products are unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. In the case of a minor failure, AULoves warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

While many spare parts are available, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 2 to 3 weeks, a small number of difficult to order parts may require up to 8 weeks to arrive.

Warranty policy does not cover:
• Normal wear and tear
• Damage arising from improper assembly or modification
• Damage arising from abnormal use or abuse
• Damage, wear and tear as a result of improper or lack of maintenance and/or care
• Damage to external or product packaging only
• Insignificant minor variations in dimensions or colour
• Insignificant minor imperfections or superficial blemishes