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SHIPPING RETURNS PAYMENT

DELIVERY


We try to be as flexible as possible with delivery arrangements.

Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering.


Items can usually be left without a signature, so you don't have to hang around waiting for the carrier to arrive. We will ask for "Special Delivery Instructions" in the checkout area where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.


There are no deliveries on Saturdays, Sundays or Public Holidays.


Generally, Next Working Day orders placed on a Friday will be delivered on Monday, Next Working Day orders placed on a Saturday or a Sunday will be delivered on Tuesday.


No retailer or courier company can ever "guarantee" a Next Working Day delivery.


All courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address or to gain access to it if, for example, it's in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.


Please note that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfill their obligations, although we will always do all that is reasonable to provide the goods by the time required. Please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.


******Products Excluded from free Shipping are Roof Boxes, Awnings, Plaltforms, Bike Racks & Mesh Baskets & Platforms******

Freight Partners

  • Australia Post
  • Fastway
  • TNT
  • Couriers Please
  • Allied Express

General Shipping Guide


     General Shipping Guide


30 days after the buyer receives it The buyer is responsible for return postage costs. You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund. Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. More information at returns.

eBay Managed Payments

ABOUT OUR COMPANY

Roof Racks Galore has been providing expert roof rack solutions in Australia since 1989. We’re a family-owned business with more than 50 years experience in providing knowledgeable advice and valuable fitting services. We pride ourselves on our high standard of customer service, knowledgeable advice, and fitting services.