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Walts TV is an Arizona-based company that has been around since 1957. That means that we have been committed to exceptional service for over 50 years, and every one of those years we have endeavored to improve on our already-great foundation. A business like ours does not thrive for decades by conducting business as usual. We work hard, because we know that our customers expect only the best.

Our mission is simple: to provide experience that is unsurpassed, and service that is top notch.

Choosing Walts TV means a guarantee that we will answer any questions about your purchase or about the ordering process. It means a commitment to make sure that you receive only the best quality products. It means following through with your transaction until the end, and making sure you are completely satisfied.

Walts TV Shipping Policy

• Orders can only be shipped to Confirmed Addresses on your PayPal Account.
• The Confirmed delivery address cannot be changed after an order has been approved and placed for shipment with Walts TV .
• Orders cannot be canceled once the item has shipped. You must cancel an order Within an hour of purchase.
• We do not ship to a P.O. box, FedEx box, UPS box, or APO/FPO.
• We ship within the continental US only, we do not ship to Alaska, Puerto Rico or Hawaii.
• If you select a freight forwarder to receive an order shipped by Walts Please be aware that once the freight forwarder receives and signs for the item, Walts TV will no longer be responsible for any damage/defect and cannot be returned.
• Your item will either ship via Parcel or Freight and only delivered to the address listed on the order. We do not allow holds at the shipping company for pickup.
• Carriers do not guarantee transit time, unless Next Day or Second Business Day is selected. All orders ship by standard speed for free. If you require a faster delivery service, please select it at checkout, and a quote will be populated.
• The estimated delivery time for standard shipments is 2 to 7 days.
• When your item is picked up by your assigned shipping carrier, you will receive your tracking number in an eBay message to the email address listed on the order.
• For signature required You must be present to sign for and inspect the item upon delivery
• We apologize, but for security purposes, we cannot waive the signature on a package or freight shipment.
• To prepare for your delivery, it is recommended to track your order online or by contacting the carrier directly.
• If your item is being delivered via freight please note the following:
  • The freight company will call you in advance to make a delivery appointment of a 4-6-hour window during normal business hours: Monday - Friday 8am - 5pm.
  • Delivery will not be scheduled without a valid phone number. No international numbers accepted.
  • It is highly suggested to schedule a delivery by visiting the freight carrier’s website.
  • Unless otherwise requested, it will be delivered curbside.
  • Please make sure the delivery address is accessible to a 53' semi-truck.

Return Policy

Once the order ships the buyer is responsible for return shipping costs if cancelled. Please see the eBay cancellation policy. For online returns directly with eBay, Please visit the following link: How to Return an Item on eBay using the automated return system.

1. Log into your eBay account.
2. Go to My eBay > Purchase History.
3. Click on Return this item.
4. Select your reason for the return from the drop-down menu.
5. Upload pictures if necessary.
6. Hit Send.

Policy for Approved Returns

Please Note: Walts TV does not cover the cost of any service installation performed for the product. This includes mounting,

• PLEASE KEEP ALL ORIGINAL PACKING FOR THE FIRST 30 DAYS FROM DATE OF PURCHASE. ORIGINAL PACKAGING IS REQUIRED FOR RETURN TRANSPORT.
• You may return most products for a refund or exchange within 30 days of the original purchase date.
• If you have a return, it must be complete with all blank warranty cards, accessories and documentation as provided by the manufacturer. If your return is incomplete, opened, used or not in the condition we shipped it to you, you will be charged for those costs of up to 20% depending on how we will be able to relist the item.
• We are unable to accept returns that are missing ANY of the following:
  • Factory packaging required for all returns
  • Manual, instructions and accessories
  • Original packing materials included to protect products.
• You must return the product in its original packaging that was shipped to you, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
• For non-defective returns, you are responsible for the original and return shipping costs. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund.
• A non-defective return will automatically be charged up to a 20% return fee.

Buyer's Remorse

• If you are not satisfied with your purchase, we can accept returns within 30 days. shipping/insurance and up to 20% return fee.
• Please Note: You will be responsible for the return
• You may choose your own carrier for return transport or if preferred, Walts TV can assign a carrier for you. If you choose to have Walts TV provide the return label. The shipment cost of the return will be deducted from the total refund amount upon receipt of the product at our warehouse.
• You must return the product in its original packaging that was shipped to you, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
• WE VERIFY ALL SERIAL NUMBERS AGAINST OUR INVOICE AND SHIP RECORDS.
• Walts TV verifies all serial numbers against our ship records. Your invoice contains the product part number and serial number that was shipped to you.
• Product that is returned that contains any of the following below,will not be accepted for return.
  • Damaged
  • Tampered
  • Incomplete Missing, tampered, or altered serial number
• Returned product must be complete, in original boxes and packaging materials and contain all software, accessories, and blank warranty cards provided at the time of original purchase. Customer will be charged the replacement cost of missing, damaged, or altered products and accessories
• The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
• Securely package the product and include a copy of the original invoice, with a short note explaining the reason for the return.
• Refunds will be processed to your original Paypal account 1-3 days after Walts TV receives your authorized return at our facility.
• Refunds will only be processed once the package has been received and inspected at our warehouse facility.

Factory Defect Returns

• In the rare instance you find a factory defect with your item, please contact the manufacturer directly for technical support. All items are fully covered under the manufacturer’s warranty and their support team will provide the necessary steps for resolution up to and including replacement.
• In most cases the manufacturer's technical support can help you work through the issue by providing online/phone support via remote access.
• If the support confirms a defect they will provide the service steps for repair.
• If they are unable to resolve the issue, the manufacturer will directly provide a replacement. If the manufacturer provides an RMA or a case support ID then a return may be approved. Please see details below for approved defective item returns:
• If Walts TV cannot reproduce the reason for a defective return, you will be responsible for all shipping costs and will be charged up to a 20% return fee. Returns Due to Shipping Damage
• In the rare case that your order is damaged in transit please retain ALL product packaging and contact us within 48 hours .
• Upon delivery inspect each of the item's exterior packaging for any significant marks, dings, or dents before signing for it. Please note any issues on the freight bill.
• In the event that your product purchase’s external package shows substantial damage or has clearly been compromised, write "REFUSED" on the freight bill and refuse the delivery with the carrier. CALL Walts TV .
• Each TV ships with insurance and If it is damaged in transit to you, contact must be made within 48 hours of delivery.
• If your item is in fact damaged, we will replace it at no extra cost to you.

What Should I Do If An Item Is Missing From My Order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item please contact Walts TV directly .

Return/Replacement Process

Walts will provide one of the following two carrier types of transport for approved returns:

Parcel Returns

• Most TV’s 65” or less/Smaller Electronics will be assigned with a parcel carrier such as UPS, FedEx, or USPS.
• Orders confirmed to have Damage will be issued a prepaid return label to the email on file.
• Parcel return transit times typically take 5-7 business days. For an accurate return ETA please track your return online with the carrier.

Freight Returns

• Most TV’s 70” or more/Heavy Furniture/Floor standing speakers will be assigned with a freight carrier due their size and value.
• Orders confirmed to have Damage will be assigned with a freight carrier.
• BOL-Bill of Lading for your records and reference for online tracking.
• Return Label – To be printed and affixed to the shipping box.
• An agent with the freight company will then contact you within 1-3 business days to arrange a date/time for the merchandise pickup.
• Freight return transit times typically take 7-10 business days. For an accurate ETA please track the return online or contact the carrier directly.

Please note that return estimates can often change due to weather, holidays or rural locations. This may reduce/increase the time it takes to receive the return at our location. Please be assured we actively track our customer returns in an effort to identify and resolve any carrier issues that may cause any delay.

Replacement Requests

Walts TV will send the product replacement once the authorized returns has completed our receiving/inspection process. Although it is our goal to ship a replacement as quickly as possible, we do not process this request prior to receiving and inspecting the returned merchandise. To expedite the replacement process, you may place a new order for the same item. Once the returned merchandise has been inspected/confirmed a refund will be issued back to the original form of payment.

Refund Requests

Once the returned merchandise has been received, inspected and confirmed at our return facility a refund request will be issued back to the original form of payment with PayPal or Ebay Payment.

Processing Time

Returns meeting the conditions outlined above will be processed within 48 hours following receipt. Processing may be slightly extended during peak business periods. If a return has been requested a refund back to the original form of payment will be processed. Please allow 5-7 business days for your credit to post via PayPal.