Industrial Rustic Dining Table Solid Wood Desk Chunky Metal Box Legs Handmade UK
£239.99-319.99
Contact Us For HelpWHAT MAKES THIS GREAT:
- NEW - Wax Finish Rustic Box Leg Tables - 3.5cm Thick
- Beautiful Texture and Unique Grain Characteristics
- Entirely Hand-Crafted in the UK
- 7 Different Sizes and 5 Colour Options Available
- PLEASE NOTE: Bench and Chairs Sold Separately
| Item Width | 75 - 80 cm |
| Item Length | 80 - 200 cm |
| Item Height | 75 cm |
| Colour | Multicoloured |
| Type | Dining Table |
| Brand | Handmade |
| Material | Solid Wood |
| Features | Flat Pack |
| MPN | Does Not Apply |
| Additional Parts Required | No |
| Assembly Required | Yes |
| Model | Rustic Table |
| Department | Adults |
| Product Line | Rustic Table |
| Item Weight | 15 - 35 kg |
| Room | Dining Room |
| Style | Industrial |
| Shape | Rectangle |
| Seating Capacity | Up to 6 |
| Maximum Length | 200 cm |
| Pattern | Woodgrain |
| Number of Drawers | 0 |
| Manufacturer Warranty | 1 Year |
| Handle Material | No Handle |
| Country/Region of Manufacture | United Kingdom |
| Wood Tone | Medium Wood |
| Finish | Waxed |
| Tabletop Thickness | 3.5 cm |
| Time Period Manufactured | 21st Century (2000-now) |
| Personalised | Yes |
- Delivery service: 1 person to front door only.
- We will contact you either by phone or email to book in your delivery. We cannot despatch your order unless you have confirmed a suitable date (Mon-Fri only).
- Delivery times: All day service between 8am and 6pm *
- Prior to delivery a tracking no will be provided via eBay.
- Delivery is FREE to most parts of England, Wales and Scotland.
- Our couriers do not deliver to: Scottish Islands, Isle of Wight, Isle of Man, Channel Islands, Northern Ireland, and EIRE. We may be able to arrange delivery to these areas via a third party courier, please contact us for more details.
- Failed delivery: It is your responsibility to ensure you or someone is available on the day of delivery. If our courier attempts the delivery within the time window and nobody was home, this will result in a failed delivery charge.
- Damages / Faults: at the point of delivery, if there is significant packaging damage then you may either; 1. refuse the order, or 2. accept the order and sign as unchecked making sure you and the driver take a photograph. This will cover you in the eventuality where the product may be damaged inside. If the packaging is pristine and the product is damaged / faulty please contact us within 48 hours ensuring photographs of the defects can be provided. We will then ensure a part or full replacement is arranged.
- * Due to circumstances beyond our control, your delivery may fall outside the estimated date - we will keep you informed should this happen. Delivery time windows are not guaranteed, but every effort is made to keep within them. Postcodes in remote areas may take up to 3 working days to deliver.
Everything Starts With You. And we mean it.
We have over 20 years of experience in the furniture trade, having been part of one of the UK’s largest online retail businesses. In 2015, we decided to do it all ourselves. We wanted to be different and stand out from the rest. We’re people, just like you, and we want you to feel special as a “person”, not a “sales target”: that’s how we believe the bonds of trust and loyalty hold. Take one look at our business logo, and you’ll see what we mean. Its simple artistry is a shining spotlight to our creativity. We want you to feel respected and pleased from the moment you buy from us to the point when your product is delivered into your home and ready to use. That’s how strong relationships last between people.
The combination of all our values all lead to a wonderful place; total satisfaction. You deserve only the best service. That’s why you’re in the right place.
The Right Way:
We want you to be 100% satisfied with your purchase and our quality of service. As we all know, nobody is perfect and there will be very rare occasions when things go wrong: missing parts, late deliveries, jam packed trains at 5 pm, the forecast says clear skies and outside it’s pouring it down and frankly speaking, the world just doesn’t seem to work in the end – but negative feedback doesn’t solve the problem. Your shopping journey doesn’t deserve to end abruptly (it makes us feel bad), it deserves a “happily ever after” (with sequels in visits of course).
Please get in touch – we promise we won’t bite: even if it’s a midnight message. We’ll most likely try lightening you up with a friendly chat. But please give us a chance to help you before you close the door.
Feedback and Reviews Messages:
Because we’re cheeky Northerners, we may send you a gentle eBay message after your purchase asking if you could please leave us positive feedback if we’ve done a job well done. It would also be really appreciated if you’d be able to leave a short but positive product review too! Feedback and reviews help our family-run business to grow, bringing you even better service and products at the best prices.
Ready-Assembled Furniture:
Ready-assembled furniture is not covered under the 30 day returns policy. Please ask as many questions as you want before committing to buy. Please also remember: making measurements is your responsibility, so we recommend you measure carefully, such as your door size to see if the item(s) can fit comfortably through, and also the area where the item(s) will be positioned once delivered.
Wrong Item Delivered:
If the wrong item has been delivered, we’ll accept full responsibility with apologies in advance. We’ll arrange to collect the wrong item free of charge, and have the correct item delivered on a priority service.
Mattresses:
Unless the mattress is faulty, once the original packaging has been removed, it cannot be returned for health and hygiene purposes. We strongly advise that you try the mattress on the bed with the packaging on first, and only remove the packaging once you’re happy with the product.
Please also remember, we recommend testing mattress firmness by lying down on the mattress with your body weight evenly distributed, as opposed to testing by hand. It can take at least 4 to 8 weeks for your body to adjust and mould into your new mattress.
Change of Mind:
If you change your mind and decide to return your order, you may:
Please also remember, we recommend testing mattress firmness by lying down on the mattress with your body weight evenly distributed, as opposed to testing by hand. It can take at least 4 to 8 weeks for your body to adjust and mould into your new mattress.
Refunds:
We work in accordance to the Consumer Rights Act, and we are given 14 days to complete a refund from the date we and the customer come to an agreement that a refund will be required. The refund will therefore be issued:
Refunds are subject to the returns criteria being adhered to. Customer service is available Monday to Friday 8am to 8pm, and Saturday and Sunday 9am to 6pm.
Payment Policy:
We accept PayPal™ as our preferred and securest method of debit and credit card payments. Although you can choose to pay direct with your card or Apple Pay.
Please note we can only ship to the address which is on the original eBay sales record or PayPal transaction. We cannot ship to an alternative address that differs from the PayPal transaction. You will need to ensure that your delivery address of choice is updated before you place your order.
Incorrect Price:
If you believe a price is incorrect or looks disproportionate, please message us and we’ll provide further information.
Please note that if you place an order and in the unlikely event the price was incorrect, we reserve all rights to cancel your order (this is normal practice).
Alerts & Reservations:
Buying to reserve your product is the most recommended way of safeguarding your purchase, as out of stock products usually fly off the shelves within days and can take months for new stock to arrive. For this reason, we no longer send stock alerts or reminders to customers.
To avoid this disappointment, if you’d like to buy and reserve an out of stock product, please contact us and we’ll happily arrange this.
Commitment to Purchase:
A purchase on our eBay shop is split in two parts:
Although other eBay shops operate under a single phase direct-payment option, we’re different because there may be exceptional circumstances for customers (for example, purchasing to reserve an out of stock product).
When you commit to purchase, we view that you have read the item description and understood all related information. You will then have 48 hours to make payment. Unless there is a special agreement between us, if we don’t receive payment after 48 hours, our system will automatically raise a non-payment complaint to eBay.
Customer service is available Monday to Friday 8am to 6pm, and Saturday and Sunday 9am to 6pm.
Product Information:
We have rigorously simplified the user interface on our eBay shop with you in mind. We believe this information is correct and reliable, free from any misleading information. We therefore plausibly view that all purchases are made on the understanding that you have read the product description and all related policy information.
Any order cancellation requests citing misleading or inaccurate information will be issued with a refund accordingly. We will also thoroughly investigate this, and our system will report buyers to eBay should it be concluded that there was no misleading information. Please note if you decide to cancel after your order has been despatched and during delivery, this will result in a charge (varying depending on the product).
Out of Stock after Payment:
Once payment is made, we process your order immediately to ensure your goods are delivered on time. But there are rare occasions when we may be out of stock either for a brief period, or permanently (discontinued line). If any of these circumstances arise, we will notify you within 48 hours. We’ll explain when new stock is due to arrive and if you’re happy to wait. If you’d prefer not to wait, we’ll issue you a refund on the day you notify us, or the day after at the latest.
Warranty:
We are pleased to advise that all our products come with a minimum of 12-months warranty where you will receive dedicated product support from us and the manufacturer.
Some of our products also come with lifetime warranties, including our own handmade products. These are of exceptional quality and we have great confidence in all of them! Every order is rigorously quality checked and certified against damages, defects, and imperfections before we send them out to you. So, you can be rest assured that we’ve always got you in mind.
For us to grow, we must earn your trust – pure and simple.
Your data is precious and important to us, and the handling of it becomes ever more paramount. In today’s world, data misuse is becoming more and more common, a factor that discourages people from shopping online. Many big corporations can now retrieve your personal information straight from your online shopping and browsing habits and can even link up to your social media accounts: they then work out your personal preferences and formulate marketing information specifically tailored for you – all without your knowledge or consent.
That’s why we undertook rigorous training through the Greater Manchester Chamber of Commerce for the May 2018 implementation of the General Data Protection Regulations (GDPR): the new set of regulations rolled out by the EU that replaces the Data Protection Act 1998. All the basic principles of the Data Protection Act remain within GDPR – some of the main new features involve enhancing the enforcement of the previous law’s effectiveness and requires you to give us explicit consent before we send you any marketing material.
To reinforce your confidence in us, we are voluntarily registered as members with the Information Commissioner’s Office (ICO).
We want you to be fully confident and rest assured that when you shop with us, we will handle your data professionally and securely, as explained in our Conditions of Sale. We will only send you any marketing information if you have explicitly and clearly consented us to do so. As part of our basic business policies on eBay, we only use your personal information for the purposes of fulfilling your order – pure and simple
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| Feedback/item | From Buyer | Date/time | |
 | Thanks Industrial Rustic Dining Table Solid Wood Desk Chunky Metal Box Legs Handmade UK | mitchtastic (786) | 16/04/2024 |
| Thank you pleased with purchase Industrial Rustic Dining Table Solid Wood Desk Chunky Metal Box Legs Handmade UK | drob4043 (1302) | 27/02/2024 |
| Dispatched within a reasonable time, well packaged and protected. Nice product overall. Industrial Rustic Dining Table Solid Wood Desk Chunky Metal Box Legs Handmade UK | jerry486dx4 (95) | 05/02/2024 |
| Lovely table _ well packaged and very sturdy | 123babs321 (374) | 14/01/2024 |
| 100% happy - table top arrived very quickly - great colour, great feel and finish with just enough deliberate 'imperfections' to make it unique and full of character - EXACTLY what we were hoping for - and the legs arrived (separate courier) just a few minutes later. Excellent purchase - 100% happy with everything including excellent/quick seller communication too. Thank you. | simon.hart (238) | 12/09/2023 |
Everything Starts With You. And we mean it.
We have over 20 years of experience in the furniture trade, having been part of one of the UK’s largest online retail businesses. In 2015, we decided to do it all ourselves. We wanted to be different and stand out from the rest. We’re people, just like you, and we want you to feel special as a “person”, not a “sales target”: that’s how we believe the bonds of trust and loyalty hold. Take one look at our business logo, and you’ll see what we mean. Its simple artistry is a shining spotlight to our creativity. We want you to feel respected and pleased from the moment you buy from us to the point when your product is delivered into your home and ready to use. That’s how strong relationships last between people.
The combination of all our values all lead to a wonderful place; total satisfaction. You deserve only the best service. That’s why you’re in the right place.
Delivery Information:
Our ultimate aim is to provide customers with top quality furniture, at great value prices, delivery on time and in one piece! We will not be shouting about speedy next day delivery as we know from experience this only causes mishandling of product as warehouses and carriers try to rush an order through.
On the other hand, we do want to get your order to you as quickly as possible and aim to do this in most cases within 1-2 working days, the exception will be 1.bespoke ready assembled furniture which is handmade and can take up to 4 weeks& 2. Orders that are 2-persons delivery which are booked in with the customer and take up to 5 working days (area dependent). And the most important bit of information…delivery is FREE!
We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.
To maximise our opportunities on successfully delivering your order without delay, we require a minimum of a mobile no and email address for contacting purposes. All our deliveries are UK mainland only (we will confirm on the product page if we cover elsewhere) from Monday to Friday between 7am and 9pm. We use a variety of delivery firms to meet our customers’ needs, to name a few; DPD, XDP, UPS, Tuffnells, Panther. Below we have split our delivery processes into 3 sections; Standard 1-person delivery, Standard 2-persons delivery, Premium 2-persons delivery and Ready assembled furniture delivery.
Standard 1-person delivery process (in most cases):
- FREE Standard delivery on all orders (surcharges will apply to restricted postcodes of the UK, see product page for more details or below for restricted postcodes list)
- Before ordering anything please measure the floor space where the item will be housed. Please also measure your door space so the item can fit through (especially for assembled furniture).
- We will confirm your order by email within 24 hours and detail the estimated number of working days it will take to complete your delivery– this is usually within 1-2 working days (restricted postcodes will take slightly longer usually within 2-5 working days).
- Our courier / supplier may contact you to advise of a delivery date. This will be done either by text, email or phone call – depending upon what information was provided with the order.
- All deliveries will be between the hours of 8.30am and 7pm unless otherwise stated on the product page.
- On the day of delivery, you may be given an estimated time window via text or email. Failing this, you will be provided with a tracking no from ourselves via email, so you can track the progress of your order.
- Not all drivers carry mobile phones so pre-calls before your order arrives is not part of this service and cannot be requested as a special arrangement. We can however provide details of the courier company and you can contact them for more information.
- ALL deliveries are carried out by a uniformed person and this service is to your front door only. The driver is not insured to take this into a room of choice.
Points to note:
- In most cases if ordered before 12pm we can deliver this the next working day. For example; if you ordered on a Friday by 12pm then your delivery would be completed on Monday. Please note, nothing in life is ever guaranteed, anything can happen from the supplier failing to produce your order on time to the courier breaking down on the day of delivery, these we call unforeseen circumstances and we will endeavour to keep you informed.
- High-value items will need to be signed for. We’ll send you an email explaining how to track your item, and letting you know when it will be delivered. Under extreme circumstances we will accept for goods to be left in a safe place, we will need confirmation in writing from you that you accept full responsibility if the order is lost or damaged.
- If no-one is at home, the courier will attempt to leave smaller parcels with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery, or if they leave the parcel with a neighbour.
- In most cases a time window will be provided on the day of delivery either by text, email or both (depending on what was provided at the time of placing your order). We cannot ask the courier to deliver before or after a certain time of the day, if a special timed delivery is required please email us for more details, extra costs will be associated with this service.
- The courier will attempt to make delivery and obtain a signature twice. After this, if the item is small and light the courier will leave it with a local pick-up shop and notify you of the location. Failed / re-delivery charges will occur if the courier has notified you when your order will be arriving and upon attempting delivery nobody was home, this will be chargeable. To avoid these costs, we do ask all customers to make yourselves available on the day of delivery, if for any reason you must go out then please leave a note on your door to leave with a neighbour.
- If on the day of delivery, you request to cancel your order, we will deduct a £25 admin charge from your refund.
- For multiple orders: Your products may arrive separately or from different couriers, but don’t worry; you won’t be charged for additional deliveries.
- Any change of address after placing your order must be given to us in writing, please email cs@theallthingsfurnitureco.co.uk
- Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
Standard 2-persons delivery process (in most cases):
- FREE 2 persons delivery on all orders (surcharges will apply to restricted postcodes of the UK, see product page for more details or below for restricted postcodes list)
- Before ordering anything please measure the floor space where the item will be housed. Please also measure your door space so the item can fit through (especially for assembled furniture).
- We will confirm your order by email within 24 hours and detail the estimated number of working days it will take to complete your delivery – this is usually within 3-6 working days (restricted postcodes will take slightly longer usually within 6-8 working days).
- Our courier / supplier will contact you to advise of a delivery date. This will be done either by text, email or phone call – depending upon what information was provided with the order.
- Named day or timed deliveries are not possible at this moment in time
- The evening before delivery, you will be given an estimated time window via text, email or both – usually a 3-hour window.
- All deliveries will be between the hours of 7am and 9pm unless otherwise stated on the product page. Please note due to unforeseen circumstances or traffic, your order may run over the allotted time window. If this happens the driver will endeavour to contact you and advise how long he/she will be.
- In most cases, a pre-call notification on the day of delivery advising your order is on its way will be carried out, this can vary between 30-60 mins before arrival.
- All deliveries will be delivered to a ground floor area. The driver is not insured to take this into a room of choice. If you live in a flat and lift access is available, then please advise the driver before they arrive.
- Unpacking, installation and package removal will not form part of this agreement.
Points to note:
- In most cases your order will be delivered within the time window provided. Please note, nothing in life is ever guaranteed, anything can happen from heavy traffic to the courier breaking down on the day of delivery, these we call unforeseen circumstances and we will endeavour to keep you informed every step of the way.
- All items delivered by 2 persons are considered heavy / high value items and will need to be signed for. Under extreme circumstances we will accept for goods to be left in a safe place, we will need confirmation in writing from you that you accept full responsibility if the order is lost or damaged and a signed signature needs to be left for the driver to collect.
- If no-one is at home then the courier will try to contact you in the first instance, if nobody answers they will wait a maximum of 5 mins. Failing this the courier will attempt to leave your order with a neighbour. If all this fails, a photograph of your property will be taken as evidence to show that your delivery was attempted, and a re-delivery charge will be applied.
- Failed / re-delivery charges will occur if the courier has notified you when your order will be arriving and upon attempting delivery nobody was home, this will be chargeable. To avoid these costs, we do ask all customers to make yourselves available on the day of delivery, if for any reason you must go out then please leave a note on your door to leave with a neighbour or agreed safe place with a signed note.
- If on the day of delivery, you request to cancel your order, we will deduct a £50 admin charge from your refund.
- For multiple orders: Your products may arrive separately or from different couriers, but don’t worry; you won’t be charged for additional deliveries.
- Any change of address after placing your order must be given to us in writing, please email cs@theallthingsfurnitureco.co.uk
- Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
Premium 2-persons delivery process (in most cases):
- A small charge of£9.95 will apply to all deliveries(surcharges will apply to restricted postcodes of the UK, see product page for more details or below for restricted postcodes list)
- Before ordering anything please measure the floor space where the item will be housed. Please also measure your door space so the item can fit through (especially for assembled furniture).
- We will confirm your order by email within 24 hours and detail the estimated number of working days it will take to complete your delivery – this is usually within 5-7 working days (restricted postcodes will take slightly longer usually within 7-14 working days).
- Our courier / supplier will contact you to advise of a delivery date. This will be done either by text, email or phone call – depending upon what information was provided with the order.
- Named day or timed deliveries are not possible at this moment in time
- The evening before delivery, you will be given an estimated time window via text, email or both – usually a 3-hour window.
- All deliveries will be between the hours of 7am and 9pm unless otherwise stated on the product page. Please note due to unforeseen circumstances or traffic, your order may run over the allotted time window. If this happens the driver will endeavour to contact you and advise how long he/she will be.
- A pre-call notification on the day of delivery advising your order is on its way will be carried out, this can vary between 30-60 mins before arrival.
- All deliveries will be delivered to your preferred room of choice. The driver is insured to go as high as the second floor in a house, any higher than this and we are well within our rights to refuse delivery – please make sure you state in the special instructions if your order is to be delivered higher than the second floor. For all flat / apartment deliveries, as long as lift access is available then the delivery will be carried out as normal.
- Unpacking, installation and package removal can be arranged for an extra charge, please email cs@theallthingsfurnitureco.co.uk for more details.
Points to note:
- In most cases your order will be delivered within the time window provided. Please note, nothing in life is ever guaranteed, anything can happen from heavy traffic to the courier breaking down on the day of delivery, these we call unforeseen circumstances and we will endeavour to keep you informed every step of the way.
- All items delivered by 2 persons are considered heavy / high value items and will need to be signed for. Under extreme circumstances we will accept for goods to be left in a safe place, we will need confirmation in writing from you that you accept full responsibility if the order is lost or damaged and a signed signature needs to be left for the driver to collect.
- If no-one is at home then the courier will try to contact you in the first instance, if nobody answers they will wait a maximum of 5 mins. Failing this the courier will attempt to leave your order with a neighbour. If all this fails, a photograph of your property will be taken as evidence to show that your delivery was attempted, and a re-delivery charge will be applied.
- Failed / re-delivery charges will occur if the courier has notified you when your order will be arriving and upon attempting delivery nobody was home, this will be chargeable. To avoid these costs, we do ask all customers to make yourselves available on the day of delivery, if for any reason you must go out then please leave a note on your door to leave with a neighbour or agreed safe place with a signed note.
- If on the day of delivery, you request to cancel your order, we will deduct a £50 admin charge from your refund.
- For multiple orders: Your products will arrive at the same time, unless otherwise stated.
- Any change of address after placing your order must be given to us in writing, please email cs@theallthingsfurnitureco.co.uk
Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
Ready assembled furniture:
All our ready assembled furniture from the REDI FURNITURE brand is bespoke to what you want and handmade, in the UK of course! So this does take a little more time than our flat pack items but our aim is to get this to you as quickly as possible in pristine condition – usually within 4 weeks.
Usual process:
- Most importantly we advise all customers to measure the floor space where the item will be housed. Please also measure your door space so the item(s) can fit through comfortably. All furniture is made to fit through standard sized doorways.
- Deliveries are carried out Monday to Sunday between 7am and 7.30pm
- First delivery attempt made within 4 weeks from receipt of order -approximately (in busier periods this could take an extra 2 weeks)
- Approximately 1 week before delivery a text or email will be sent to book in your delivery date, this will also confirm whether it is an AM or PM delivery
- Text and email message reminder 24 hours before delivery
- Customer contacted 1 hour before delivery (in most cases)
- Delivered to room of choice and packaging removed. If the driver fails / forgets to remove the packaging please remind them that this is part of the service. If you have any issues, contact us immediately on 01204 292655
- All handles and extra fittings assembled at time of delivery
- Covers for carpets if required
- Signed POD captured electronically
- Will leave calling card on unsuccessful attempts and helpline phone number
- 3 delivery attempts will be made prior to abort / cancel, we will make note of house description / landmark on each attempt.
Points to note:
- In most cases your order will be delivered within the time window provided. Please note, nothing in life is ever guaranteed, anything can happen from heavy traffic to the courier breaking down on the day of delivery, these we call unforeseen circumstances and we will endeavour to keep you informed every step of the way.
- All ready assembled items are considered heavy / high value items and will need to be signed for. Under no circumstances will goods be left in a safe place or with a neighbour.
- If the driver is unable to deliver your order due to not fitting through doorways or tight gaps, then this will be classed as a failed delivery and a £60 admin charge will be levied before a re-delivery is attempted. Please note we do not want to charge any customer so we ask to let us know of any delivery restrictions that could prevent this from happening.
- If no-one is at home then the courier will try to contact you in the first instance, if nobody answers they will take a photograph of your property as evidence to show that your delivery was attempted, and a re-delivery charge will be applied.
- Failed / re-delivery charges will occur if the courier has notified you when your order will be arriving and upon attempting delivery nobody was home, this will be chargeable. To avoid these costs, we do ask all customers to make yourselves available on the day of delivery, if for any reason you must go out then please leave a note on your door to leave with a neighbour or agreed safe place with a signed note.
- Cancellations / returns after goods have been loaded onto a van will not be possible due to the bespoke nature of your order – please see returns policy for more details.
- For multiple orders: Your products will arrive at the same time.
- Any change of address after placing your order must be given to us in writing, please email cs@theallthingsfurnitureco.co.uk
Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
Restricted postcodes: If we can deliver your order to a restricted postcode then the following areas will incur an extra surcharge (will vary by product, see product page for more details); LD, LL, SY, SA, PL, TA, TQ, TR. Central Belt Scotland G, FK, KY, KA, ML, EH, DG, TD, Scottish Highlands AB, DD, IV, KW 1-14, PA 21-38, PH 1-26, 30-41, 49-50. BT, GY, HS1-9, IM, JE, KW, ZE.
Returns Policy:
We operate under the Consumer Contract Regulations of 2014 which replaced the Distance Selling Laws in 2013 (please see online for more detailshttps://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations). Our aim is to provide you with the best quality products at the best price with a 100% satisfaction guarantee. If you decide to change your mind about your order and want to cancel it please try to notify us before the item is despatched (exclusions apply on made to order products). But if for any other reason apart from damages / faults you decide the product is not for you then please notify us within 14 days of receipt and we can arrange your return (this does not affect your statutory rights).
All returns apart from damaged / faulty must be returned back to us in the original packaging, unopened and pristine – basically in the condition they arrived. Please return it in its original condition with proof of purchase and we'll exchange or refund it. Any returns received back not in the original condition the item was sent to you will result in a fair deduction off the refund.
Alternatively, we can safely arrange your return saving you all the hassle, this will be subject to a minimum admin charge, please note these charges will differ by product type and we will endeavour to make this clear on the product page. For damaged / faulty orders this charge does not apply and will be collected free of charge.
Damaged / Faulty goods:
In the unlikely event that your item(s) are damaged during transit please make sure that you fully inspect them before signing for the receipt of your delivery as the insurance covered on the item(s) ends after delivery has been made. In all circumstances we ask customers to take photos of the box if you suspect any damage, this will help with our investigation on whether it was carrier damage or a manufacturing fault. Contact us within 24 hours and we will request pictures of the damaged item(s) so we can quickly investigate the cause and get a replacement part out to you free of charge. We reserve all rights on our decision to replace either damaged / faulty parts or a complete unit once we have completed our investigations – all will be done free of charge.
Flat pack – Assembled:
Please note all flat pack items that are assembled have been fully accepted by the customer and are not covered under our 30 day returns policy, unless a genuine fault has occurred after. Our carriers are not insured to carry such large items so we do advise to keep hold of the original packaging before commencing with assembly. It is the buyer’s responsibility to arrange collection of any assembled items that need inspecting, if we do find a fault at the time of despatch then all charges will be refunded to the customer. If the item(s) returned show signs of incorrect assembly which in turn caused the fault / damage then the item will be returned back to the customer and a return / exchange will be refused – all charges will be at the customer’s expense.
Made to order / Bespoke (personalised) – Ready assembled:
All made to order (ready assembled) are bespoke item(s) and are not covered under our 30 day returns policy. Please make sure you are 100% happy with your purchase, ask as many questions as you like before committing to a purchase, measure your door size so the item(s) fit through and measure the space where the item(s) will be placed once delivered. Failure to do this will result in all responsibility belonging to the customer and these items will be non-returnable. See damaged / faulty goods section for more information if you find any faults once delivered or any damages seen at the time of delivery. All bespoke items where they are personalised by the customer e.g. fabric and colour chosen specifically, then these are also non-returnable. Made to order items includes bedroom furniture, living room furniture, divan beds, tv beds, grandfather & grandmother clocks, wall & mantel clocks – all these will have made to order clearly stated on the product page.
The wrong item has been delivered:
If it's our fault and you have received the wrong item(s) we will arrange collection free of charge and make the necessary arrangements for the correct item to be delivered as a priority.
Mattresses & Mattress Protectors:
Please note that as with nearly all mattress retailers, these cannot be returned for health and hygiene reasons if they have been removed from the original packaging. (Unless faulty). We strongly advise that customers that buy mattresses try them on their beds with the packaging on them first, and only remove the packaging when you are completely sure that you are happy with the product.
It takes time to get accustomed to anything new. In the case of a mattress, it’s somewhere around 30 days a.k.a ‘the break-in’ period so we ask you to be patient. Your body has been used to your old mattress for such a long time it will be a shock to the system when it lies on something new. Give it 40 days, from the time of delivery, to fully get used to the mattress.
Below are what we do not class as a defect or fault:
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- Mattress didn’t suit or match customers’ expectations, this would be considered as a remorse reason for return
- Comfort level not as expected
- Indentations in the mattress: The components utilised will settle in use and could compress to varying degrees due to the weight and shape of the sleeper and may result in a body impression. There is no cause for alarm; this surface “settling” or compression is not a structural or design defect, but normal, Compression of upholstery materials of less than 4.5cm is within acceptable industry standards by FIRA (depending on the age of the mattress) and should not be considered a fault. Natural fillings will be subject to more settlement, and may result in patches of uneven wear and tear - this is classed as normal settlement
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Refunds:
A refund will be issued within 14 days of receiving the goods back or 14 days after the day you provide proof of return. We work in accordance to the Consumer Contract Regulations and by law we have 14 days to complete a refund from the day we and the customer come to an agreement that a refund will be required. Refunds are subject to the returns criteria being adhered to.
Our friendly customer services team is always at hand from Monday to Friday 8am to 8pm, Saturday & Sunday 9am to 6pm. The office is closed on bank holidays. If you have any queries, please contact us either:
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- By email: cs@theallthingsfurnitureco.co.uk we aim to respond within 24 hours of receiving your email.
- By phone: 01204 292655.
- Write to us: Love Mi Furniture Co, Suite 7, 58 Chorley New Road, Bolton, BL1 4AP.
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Love MI Furniture, is a private limited company registered in the United Kingdom
Company Reg No: 9413798
VAT Reg No: 228942581
