GUARANTEE!
- Live Arrival guarantee. Free 1st class is guaranteed up to 5 days in transit. Priority mail is guaranteed regardless of delivery time. Please pay a few bucks extra for Priority so your snails have a higher chance of arriving on time & in good condition. You can choose your shipping option at checkout by clicking the drop-down menu.
- Care & Attention Promise, I use extensive packing measures so ensure they are protected from the elements and arrive in live condition
- Please check your 7 day weather forecast before ordering. Live arrival guarantee is void when local temperatures are below 30F or above 90F.
*SHIPPING
- Snails are well-packaged inside plastic container with a wet paper towel and punctured hole for air. The cup is then placed inside a shipping box then covered with a poly mailer. During winter, denim insulation will be used to shield the snails from the cold. During Summer, reflective insulation is used.
- I ship orders on SATURDAYS & MONDAYS only. After shipping thousands of orders, I've found this schedule to be the best days to ship, packages spend the least amount of time in transit.
- Each purchase is provided with a tracking #, please follow the route of your package and bring in your snails promptly after the delivery. Any DOA after 3 hours of delivery is void. Plants left outside in high/low temperatures will drastically lower their ability to survive.
Reporting DOA
- Temperature is very important for live delivery. Please check the 7 day weather forecast in your location before placing your order. Please be aware that live arrival guarantee is voided when your temperatures are below 30F or above 90F.
- If you receive DOA snails, please take clear pictures of the snails and message me within 3 hours of the FIRST delivery attempt. Guarantee is void if the 1st delivery attempt is unsuccessful.
*RETURN
Due to the nature of live snails, I cannot accept returns. However, if you have any issues or concerns, please contact me so we can have a discussion.
*FEEDBACK / REVIEW
If you encounter any problems, always contact me before deciding to leave negative or neutral feedback. I'll do my best to resolve issues within reason but please contact me and let me know what is happening. These sales support the cost of my family's fish hobby and reviews are very important for our survival as a small business.
*LOCAL LAWS
It's the responsibility of buyers to know what plants and Invertebrates are legal to keep in their state and which are considered invasive or noxious in their state. Please make sure you research this before ordering. I encourage all buyers to abide and follow the rules their home state has placed on live plants and Invertebrates as established by their home state department of agriculture.
Feel free to reach out if you have questions, I'm here to help! Thank you for taking time to read the full description :)