Your questions Answered!!
Do you accept returns??
Returns of personalized jewelry cannot be excepted unless it is because of a specific mistake on our part. Make sure you request the right ring size as a personalized item cannot be re-sized, returned or exchanged. Double check to make sure you have no spelling mistakes when ordering names, dates, etc. as we will not be held responsible for any mistakes on your part. In the unlikely event of a mistake made by us, contact us immediately and return your order. We will replace your item with the exact same, corrected, piece and we will also pay for shipping both ways.
However, if you find a mistake, even a spelling mistake made by you, we will still help you fix the problem. We will send out a new ring (has to be the same Sku number) with all mistakes corrected. You will be charged half the original price, of the first ring, plus shipping. If you request regular mail (usually free with your first order) the price will be $2.99. Otherwise prices will be the same as in the listing.
What about Shipping??
As a rule, we ship every day of the week except Sundays and holidays. A tracking number is provided with every order and should be visible on your ebay purchases page. You will even receive an email with your tracking number. Please note that most times, tracking numbers can take up to 24hrs to get into the system, especially if you use the U.S Postal Service. Just keep checking. It will eventually get into the system.
International Customers??
International Shipping is something that we have no control over. USPS states that shipping with Priority International Mail should take between 7 to 14 days. However, it can take longer due to numerous reasons. Please be patient. Your order will get to you. Make sure you give yourself enough time to put in your order and for delivery especially if your order is for a special occasion. We cannot be held responsible for transit time to your destination.
Customs and Duties??
Again, we have no control over customs and duties in your country. You are responsible for these and your purchase price does not include these fees. Please do not ask us to declare your order as a "Gift" or at a lesser cost. It is against the law and we will not break the law. However, due to the small value of these items, it would be highly unlikely that you will be charged any fees in your country. Just to be sure, check with your local post office.
Do you Gift Wrap??
We do not gift wrap per se. However, every piece you order comes in it's own black velvet gift bag.
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