Ensure the phone and address are correct !!!

Important: Please check your eBay account has a valid day time telephone number prior to ordering as our courier may need this to arrange delivery of your item.

Please be aware that all delivery times quoted are based on when your order leaves the warehouse and NOT from the time you originally placed your order. Due to this we ask that you do not arrange to have an installer on site until after your order has arrived and you have checked the goods. We cannot pay installation costs in the event that the product is damaged in transit or is not suitable for any reason, so it is important to double check everything is in order before you begin the installation process.

In the unfortunate event that a product cannot be delivered within the quoted timescale we will contact you to make you aware and give you the opportunity to change your order.

Delivery Methods:

We offer FREE Standard delivery !!

Allow FREE Local Pick Up !!

We use a number of proven couriers to deliver your order, and the courier responsible for delivery will depend on what you order and where your order is being delivered to. After your order is dispatched we will let you know what courier is handling your delivery. We will also supply you with tracking information so you can immediately locate your order in the delivery process, alongside contact information for the carrier responsible.

For medium and large products, your carrier will contact you by email or phone to arrange a suitable time for delivery. Please ensure that your registered contact number within your PayPal account is valid for contact to be made by the couriers. For Large Pallet Deliveries, this is a curbside delivery and cannot be delivered to your door.

A signature is required to accept delivery on all orders, so please arrange for someone to be at the location to sign. If your address is a communal building such as a block of flats, please be aware that in order to prevent fraud identification will be required to receive the goods. If your delivery is heavy and requires more than one person to lift, please arrange for this as courier drivers will not carry heavy loads on their own.

Our Suggestion:

1. Please open the parcels and check for DAMAGE before SIGNING delivery notes. If an item is damaged, please write"DAMAGED"on the delivery note and return it to us, we will arrange a replacement as soon as possible. Otherwise we will assume the items are unbroken and in good condition when delivered. 
2. Due to the delivery timescale of a parcel is dependent on the location of destination, we highly suggest that you do NOT book any plumbers until your items are received and checked.

1. We accept Paypal (Paypal allows you to pay by credit card, Debit cards, bank transfers and Paypal account Balances. For more information, please check at www. paypal.com)
2. We will only ship to PayPal confirmed address.
3. Once the payment is cleared, we will dispatch your product to arrive in accordance with the delivery estimate stated in the individual listing.

Returns & Refunds:
If you have changed your mind or decided that the item is not suitable for you after the item has been delivered to you , you may return it for a credit against other goods or a refund.Please note that in either case we will claim back our original delivery charge of £35 paid by us. Therefore we advise that you make sure this item is suitable for your existing pipework.

Goods must be in their original condition and in their original box and packaging. Any opened packaging must be resealed for collection.
A refund will only be issued after goods have been inspected and are deemed to be in a sealed condition.
Postage costs paid by Sorrento Bathrooms are not refundable to the customer. Therefore after returning the item back to us simply because you changed your mind , or decided that item is not suitable for you we will give you a full refund , but deduct the courier charge paid by Sorrento Bathrooms. 

We do not refund postage costs either way. It is the customer's responsibility to ensure the item(s) reach us in good condition and Sorrento Bathrooms will not be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. The customer must arrange for the return.
Buyer pays return postage - 7 working days to let us know about the return in email or writing and then another 7 days to get the item back to us.
Sorrento Bathrooms is not responsible for the lost or damaged items being returned by the customer. The customer is responsible for all the cost of return shipping and the condition of the item is returned to us. Customer must return the item back to us via trackable, recorded, insured delivery. Once we received the items safe, undamaged return we will then refund to you the original cost minus the delivery cost £35.

Sorrento Bathrooms do not accept a return and issue a refund if the item has been used, damaged by the customer or damaged caused by returning the item back to warehouse or any parts are missing from original packaging.In the unlikely event if your item has developed a fault – you have 7 days to notify us. We would ask for evidence – this can be given through clear photo images of the faulty item and its fault.
 Once this is given we can then start a case and see whether a part or replacement is needed. We will then send out a new item at our cost. After 7 days it is you the customer responsibility for return of the item back to our warehouse, we will then offer an exchange of the item.
If our courier attempts delivery and you are not home, they will post a delivery note through your door. This will give you information on how to re-arrange your delivery.
However, if the parcel has been returned to us due to the fact it cannot be delivered or has been refused on delivery , we will be charged ￡35 fee by our courier. This charge will be passed on to you or can be deducted from any refund request.

Return Address:
Sorrento Bathroomware Ltd
Unit 3, Frankley Industrial Park
Birmingham, West Midlands B45 0LD
United Kingdom

Sorrento Bathrooms has been dealing in bathroom ware for over 30 years,We are proud to offer imaginative bathroom products with exclusive design and quality at a very competitive prices.
Sorrento Bathrooms has continued to excel in the bathroom industry by being an honest, reliable retailer that both trade professionals and individuals can rely on. Time and time again, the Sorrento Bathrooms service has been tested and proved.

Customer satisfaction is a cornerstone of the business and something that has been engrained in the company from the very start. Whether you're buying or just enquiring, our knowledgeable customer service team is there to help answer any question you may have in the pursuit of creating your perfect bathroom. Our refined service and top quality products combine in order to provide you with an exceptional online experience that will undoubtedly meet and exceed your expectations, so you can buy with confidence.

Not only do shoppers have access to company reviews, but there is also the option to read and leave individual product reviews online. This enables shoppers to help out other potential buyers by explaining any pros and cons they have found with their recent purchases. Having an approach which allows the customer to have a say is extremely vital in this day and age;

Your great satisfaction is our great honor, and providing customers with a perfect service experience is our continuous pursuit of goal.

Purchase from us and refresh your bathroom at the most favorable price!!!

eBay UK Based Customer Service Centre: 24 Hours & 7 Days