To find out if you’re connected, press the Alexa button on the remote. This is the round button at the top that has a picture of a microphone. Now, what happens to the LED light when you do that?
It’s orange and blinking: The remote’s in IR (Infa-red) mode, looking for a Fire TV to pair with. So you need to pair it with your TV- more on that below.
It’s blue and blinking: Your remote’s already paired to a Fire TV. If it’s still not working on the TV you want it to, it might mean that it’s connected to a different Fire TV nearby. We’ll tell you below how to link it with your particular TV.
There’s no light on: This means your remote is paired to another Fire TV that’s not turned on. Or it could mean that the batteries have run out! If turning the TV on or changing the batteries doesn’t work, you’ll need to link it to your TV.
Red light: Your batteries are running low it could be a good time to replace them.
There are two main steps to this: resetting your remote and then pairing it to your TV.
When you reset your remote, you tell it to start over. It ‘forgets’ the device it’s already connected to, so it can connect or re-connect to a different one. To reset your remote:
1. Press and hold down the left button on the navigation wheel, the back button and the option buttons. Hold them all down at the same time for 10 seconds.
2. Check that the remote’s reset by pressing the Alexa button. If the remote’s been reset, the Alexa button will blink orange.
3. If it hasn’t reset, try the steps above again- just make sure you’re holding those buttons down for the full 10 seconds!
Now that it’s reset, it should be ready to pair with your TV. If you’re setting up your Fire TV for the first time, the TV should take you through the set-up process. Just follow the instructions onscreen!
But if you’ve gone through set-up before and want to pair again, try this:
1. Go to Settings > Remotes and Bluetooth Devices > Voice Remotes with Alexa > Add New Remote
2. Highlight ‘Add new remote’ and press select.
3. All that’s left is to follow the onscreen instructions!