FAQ: 1.Q:why battery don't hold a charge, how to fix it? A:this is new battery, for first use, we suggest buyer: Remove the battery for a while Install battery and full charge it by ac adapter Leave charger and let the battery drain to shut off Repeat above charging and discharging at least 2 times. you charge the battery when power lower than 20%. If available, connect ac charger when doing computer work. If run the battery shut down often, it will shorten the battery life.
2.Q:battery can't charge fully, how to fix it? A: Remove the battery for a while Install battery and full charge it by ac adapter Leave charger and let the battery drain to shut off Repeat above charging and discharging at least 2 times.
3.Q:Battery can't be recognised by my laptop, do i need exchange a new one, A:we met this issue before, maybe because of your laptop system, we suggest you can: Remove all battery drivers Remove battery Connect laptop using AC charger, double check no battery drivers installed Connect battery Drivers will install automatically Full charge the battery by ac adapter Leave charger and let the battery drain to shut off.Repeat full charge and full discharge about 2 times. if still not be solved, please contact us and exchange a new one.
4:Q:Battery dies suddenly at about 20%, do I need to recalibrate? A:Kindly check the battery settings and BIOS, do reset something, then: Remove the battery for a while Install battery and full charge it by ac adapter Leave charger and let the battery drain to shut off Repeat above charging and discharging at least 2 times
5:Q:What should i do if i didn't receive my item? Or the item i received is not the same,broken,not work or any problems? A:Please select: I have question about the using my item or i want to send the seller a message. We will respond you within 24 business hours.(Exclude Sat, Sun and Public holiday)
1. PayPal is the best choice for purchase, also please note if you have credit card, you could make payment with no need to register. 2. PayPal supports Visa, Master card, American Express, Discover, JCB and so on.
We usually ship within 1 or 2 business days after receiving cleared payment. Please refer to the specific listing handling time.
Shipment by Hermes or Royal Mail. More than 95% delivery within 2 to 3 biz days. Exclude public holiday.
Currently, we could not ship item to following areas. Post Code , "AB**, GY**，JE**，BF**，BT**,PA**,PH**", AB37-38, AB55-56, PH20-26, PH30-35, KA27-28, FK20, PA36-39; PH49, PH50; HS9; PH42-44, FK18-19, PH17-19，NE53
Providing your phone number would be better, it is useful for couriers if your address is hard to look for or you are not there.
We are not responsible for any wrong or undeliverable addresses. We can't change the shipping address after the item has been sent out. Please verify and update your shipping address during checkout
1. You can return a product for up to 30 days from the date you purchased it. 2. Any product you return must be in the same condition you received it and in the original packaging.
3. Before you return it, please contact us and we will provide the RMA number. If the return package don't have RMA number, we may couldn't receive it.
4. If the return is due to the mistakes of buyers, for example, wrong purchase, no need of the batteries after transaction, or other artificial damages, the return shipping fee should paid by the buyer.
5. Tablet battery has 6 months warranty, the laptop battery has 12 months warranty..
1. We have always been trying to provide the best service and reliable products for every customer, if you are satisfied with our goods and service, please give us 5 stars to encourage us to do better and better. if you have any doubt, you can email us immediately. 2. If you are not satisfied with our items or service, please don't hesitate to contact us visa ebay message before you leave any feedback or open a return case. Negative feedback can't solve the problem, we should solve this problem together and cooperate each other, please trust us, we will give you a satisfied solution.