REPLACEMENT & REFUND POLICY
Any merchandise purchased from our site will be shipped by a third party
carrier. As a result, title and risk of loss or damage for such merchandise
will pass to you upon our delivery to the carrier. All missing, damaged,
and incorrect shipments or items must be reported within 15 days of
receipt, and must include photo documentation in the email submission.
These items will be reviewed by the support agent and, if applicable, a
replacement will be issued only for damaged products and does not cover or
include packaging of said products. Blemishes to packaging will not be
considered as part of a damaged item. All replacements will be at the
discretion of customer support. Please be aware of the following
replacement limitations:
FIGURES
We cannot control slight manufacturing variations and are not able to
replace items based on these variations, including but not limited to minor
paint flaws or figure positioning. Blemishes to packaging will not be
considered as part of a damaged figure.
PRODUCT PACKAGING
We design our packaging to protect the collectibles inside, and we do not
seal our boxes for this very reason. We encourage you to take your Pop!
figures and other products out of the boxes to enjoy them! Even if you
choose to keep your figures in the boxes, we are not able to replace
packaging.
BLIND FIGURES OR VARIANT ITEMS
Some boxes are shipped with blind boxes or variant items inside. All blind
boxes and variant items are shipped at random, including replacements. If
we replace a blind or variant item, we cannot guarantee that you will
receive the same variant as in your original shipment.
REFUSED OR UNDELIVERABLE PACKAGES
Packages returned because of purchaser error or refused delivery are
subject to a restocking fee of up to 20% of the purchase price. Customers
are able to contact UPS to arrange alternate delivery. We are not
responsible for any fees that are associated with this alternate delivery.
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