DESCRIPTION: 

Before listing and sending the devices, all devices have been thoroughly tested and graded depending on their cosmetic condition. In regards to the cosmetic side of the handsets, we grade our devices based on our knowledge for the industry, where we have done countless amounts of research in order to give the best idea to our customers on what to expect for each grade.

• Choose your condition from the drop down menu from above (For grading descriptions, please look below)

• ""Ex-Display stock - Grade A+ “Like New" - A fully working device that is completely operational and functions as intended. 

• We offer a 30 days return policy; if you would like to return an item within this period, please contact us .

• Please erase/remove all data; including any accounts, passwords, pins, patterns locks, Google accounts and iClouds. We will be unable to process your return if we receive a device which is locked with your email ,password and lock.

• The item must also be returned in the same condition as it was delivered, we will not be able to issue refunds on any damaged returns Return costs must be provided by the buyer, unless the item is faulty or outside the free return policy.

• Our eBay reputation and customer satisfaction is important to us to succeed, Your feedback is very important to us as on eBay. As long as you are happy with your purchase, please leave a positive feedback for us. We will leave a positive feedback for you in return automatically. If you have any problem with your order, please do not leave a negative feedback, Contact us immediately. We guarantee that your issue will be solved quickly.

• After 30 days you will only be covered under our 12 months warranty if any manufacturer defects arise.

• Accidental and water damages are not covered i.e.; smashed screen! display

• Phones that have been returned to us for a fault covered under the warranty but arrive back to us with a self inflicted damaged screen or camera lens will void the warranty and will be sent back to the customer. Any unauthorized attempts to repair the device will result in voiding the warranty.

• After 30 days, we offer a repair to all customers; If a handset is returned for a repair but is deemed as uneconomical to repair, a replacement handset will be issued.

• Battery related issues that occur are only covered for 3 months of the warranty period.

• Delivery will be to the address specified in Your Order only in the UK mainland. We offer a variety of delivery options but We shall have no liability for any delay or failure to deliver the Product, if the delay or failure is wholly or partially caused by circumstances beyond Our control.

• SHIPPING POLICY Free delivery to UK Mainland- Royal Mail First Class Tracked  (Delivery within 1-2 working days)

• £6.99 for Royal Mail Special Delivery (Guaranteed Next Day Delivery)

• When placing an Order, please bear in mind, we are unable to deliver on Public or Bank Holidays and Orders placed on those days, or at busy periods may take longer to deliver.

• We aim to meet these timescales but during busy periods (including sale) deliveries may take a little longer.

• ALL deliveries will be made between 08:00 and 17:00 Monday-Friday (excluding Public/Bank Holidays). Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer. We ship every day Monday - Friday.

• We will dispatch all of items sold within same day; however, please know that there may/will be delays in postage due to the current pandemic, which is out of our control. We will do our upmost to make sure that you receive the item.

Ontel Telecom is a well established and registered business in the united kingdom. It was established in 2010. We sell wide range of mobile phones, iPads, iPods, and accessories to suit customers need. All our products undergo full diagnostic checks. We are top rated eBay retailer. Our great prices, referrals, returning customers and our after sales customer service is our main priority. Customer satisfaction is the heart of our business goal. Anisa Group LTD Copyright © 2022. All rights reserved.