ABOUT US
Mr. Tools is a family owned and operated tool Supply Company based in
BULK ORDER(S)
Interested in placing a large order? Please contact us for a discounted pricing. Some limitations may apply.
PROCESSING
Please allow up to 24 business hours for your order to be processed. Once your order has been processed you will receive a tracking number via email. If you haven’t received an email with your item(s) tracking number your order may not have been processed. Please feel free to email us an inquiry. Once your tracking number has been posted please allow a brief period for the tracking number to scan via the USPS tracking system. Packages that have not yet been picked up by the mail courier will not show movement on USPS tracking system.
SHIPPING
Mr. Tools ships via the United States Postal Service (USPS). USPS First Class and Priority services take approximately one to three days for delivery. If your package does not show movement within 24 business hours of being processed please email us an inquiry.
RETURN POLICY
Returns are accepted up to 30 days after the purchase date. Please open a return request in the more options tab located in your purchase history next to the item(s) you would like to return. No restocking fees will be charged on any returns. However it is the buyers responsibility to ship the item back. eBay's return system can provide you with pre-paid shipping labels if needed. Please feel free to contact us if you need help or have any additional questions.
WARRANTY
Streamlight warrants its products to be free of defects for a lifetime of use except for batteries and bulbs, abuse and normal wear*. We will repair, replace or refund the purchase price of this product should we determine it to be defective. This limited lifetime warranty also excludes rechargeable batteries, chargers, switches and electronics which have a 2 year warranty with proof of purchase.
THIS IS THE ONLY WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARE EXPRESSLY DISCLAIMED EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW.
You may have other specific legal rights which vary by jurisdiction.
Your particular Streamlight product may have a different warranty that was in place at the time of purchase. Please provide proof of purchase when processing a warranty claim. If you have further questions or would like to process a warranty claim, please review Streamlight's FAQ section for locations and information about Streamlight's service center near you, including factory information.
If you have any questions on the warranty of your Streamlight product or service, please contact us directly.
*Sidewinder and Sidewinder Compact Series, KeyMate USB, Pocket Mate, QB, Bandit and Bandit Pro are not included in the limited lifetime warranty.