We take great pride in ensuring our customers have an excellent experience every time they shop our eBay store. Should you experience a problem, please reach out to us and we will work with you to quickly resolve your issue.

HOURS

• Our eBay team works Tuesday through Saturday from 7 AM to 3 PM. Any questions asked outside of those hours will have a delayed response. Also, any items sold on Saturday afternoon through Monday will not ship until Tuesday morning. Thanks for understanding.

PAYMENTS

• Payment on our “Buy It Now” items require immediate payment.
• Please note that unpaid item cases are automated to open after two days without payment.

OFFERS

·        We do not accept offers. We may on occasion send an offer to multiple watchers on an item or we may run a monthly sale. However, we do not accept incoming offers.

SHIPPING

• We may offer combined shipping as long as the items will ship safely together. We reserve the right to decide which items we can combine. Please ask in advance of your bid. We normally do not combine shipping on china or fragile items. Please note that we require immediate payment on all of our Buy It Now listings. That means you will have to buy each item and pay the shipping immediately. If you buy multiple items and we can safely package them together we will refund the extra shipping charges to you.
• We do not offer local pickup unless stated in the individual listing. If local pickup is the only option we have on an item that means we will not ship it. We will not box it or take it to any shipping location.
• Items or lots being shipped within flat-rate boxes cannot be combined with other items.
• Local pickup items must be claimed within five days after payment or the item may be refunded/relisted.
• APO & PO Box addresses will require USPS shipments, as Fed Ex Ground will not deliver. If Fed Ex is selected, we may need to invoice for additional shipping costs.

INTERNATIONAL BIDDERS

•  At this time, we do not ship internationally. U.S. shipping only.

THE ARIZONA HUMANE SOCIETY’S MISSION

• The Arizona Humane Society believes that every pet deserves a good life. With a vision to end animal suffering, we rescue, heal, adopt, and advocate for sick, injured and abused animals. When you purchase an item from our eBay store, you are saving the lives of homeless pets by helping to provide food, shelter and critical medical care. Thank you for helping us end animal suffering, homelessness and needless euthanasia.

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