Please find some information below which should answer most questions about my auctions and Buy It Now listings. This covers the whole ebay process, starting with bidding and going right through to winning the auction, payment and delivery. If your question is not answered then please contact me directly through the ebay ‘contact seller’ option.

Bidders from outside of the United Kingdom

Sorry, but I do not directly ship items outside of the United Kingdom. Some of my items will be available to buyers from outside of the UK via the ebay Global Shipping Programme, but where this is the case it will be clearly stated in the listing.

Ending the auction early and offers

I do not end ebay auctions early. Doing so would be unfair to people that have already placed a bid or those that are intending to later. If offers are accepted then this will be stated in the listing.  Similarly, if offers are accepted on Buy It Now items then this will be clearly indicated in the listing. I may send offers to potential buyers that are watching a Buy It Now listing.

After winning the auction (including payment)

If buyers cannot make payment sooner, then they should contact me within 3 calendar days of the auction closing, letting me know when they intend to pay. Please make payment no later than 5 calendar days after the auction closes, unless there are exceptional circumstances and a longer period has been agreed for payment to be made.

Buy It Now items may require immediate payment. If so they will remain available to others to buy until they have been paid for in full. If a Buy It Now item does not require immediate payment then the same timescales as set out above (for auctions) will apply.

Non-paying bidders

I will follow ebay’s unpaid item process for all non-paying bidders/buyers.

Collecting items

I do not offer collections on items unless this is specifically stated in the listing.

Postage & packaging

Postage and packaging charges represent my actual costs and I do not make a profit on these. I will combine postage costs where possible, so please message me before paying for multiple items so that I can send a revised invoice.

I offer several postage options to buyers, so that they can decide which option is best for them. If I am offering free P&P then the delivery method will be the one that attracts the lowest cost for me, which might not be Royal Mail. Upgrading from free P&P is possible for the prices indicated in the listing.

Different postage options have different levels of insurance cover attached to them. I cannot cover every postage option here, but I have summarised the current position on Royal Mail services below:

 

I always obtain proof of posting just in case an insurance loss/damage claim is required.  I will always try to insure the item for its full value (excluding postage costs), but this is not always possible on auctions where the end price is not known in advance. I would encourage buyers to select a postage option that fully covers the cost of their item, in case there are any issues during postage/shipping.

Should an item be returned to me undelivered/uncollected then I reserve the right to charge cost price for it to be delivered to the buyer a second time.

I try to re-use packaging where possible, but will only do so if it provides a high level of protection to the item whilst in transit.

Returning items & refunds

You will find more information about returns in the main auction listing. If you are returning an item, I will either provide a replacement (at the buyer’s request and subject to availability) or I will refund the original price that was paid. I will normally ask buyers to return the item to me prior to sending a replacement or issuing a refund, particularly if the item is said to be faulty and hasn’t been sold as such.

Thanks for taking the time to read this.  I appreciate all interest in the items that I have for sale on ebay. Please take a look at my feedback and bid/buy with confidence.