Gardeon Outdoor Lounge Setting Papasan Chairs Table Patio Furniture Wicker Black

Delivery Methods:

We offer shipping Australia wide via Courier and Australia Post eParcel services. All orders are fully registered and tracked, someone
must be available to receive the delivery at the provided shipping address. Deliveries are not typically eligible for Safe Drop or
Authority to Leave.

If no one is available when delivery is attempted, your delivery will generally be made available for collection from your local courier
depot or Post Office. Redelivery, redirection, or returned deliveries may not be available and may incur additional fees.

Order Dispatch:

We generally have fully paid, in-stock orders picked, processed, and waiting to be collected by the delivery partner in 1 business day. It
can take an extra day for your order to be collected by the delivery partner and for your tracking to become active.

For orders placed at the end of the week, on weekends, or public holidays (in VIC, NSW, and Nationally) we aim to dispatch on the next
business day however may require an additional 1-2 business days.

Large orders or orders with large items may be split into multiple packages due to OH&S requirements. Although these are generally
delivered together, due to logistical limitations we cannot guarantee that all articles will be delivered at the same time.

Shipping Options:

Our delivery time frames are provided as a guide for the delivery times we typically see, we do not offer any guaranteed express same or
next day delivery services. As shipping options and availability may vary, the freight calculator will only show available delivery methods.

Standard Shipping: 2 – 5 business days from dispatch

Express Shipping:  1 – 2 business days from dispatch

Deliveries to Perth & Darwin may take longer than the typical time frames provided above.

Deliveries to regional areas may require additional time for delivery, especially deliveries to regional NT & WA.

International Shipping:

We are only able to ship orders within Australia and do not support freight forwarding services.

Tracking:

Once your order has been dispatched you will be sent an email with your tracking information.

You can also find your tracking details from the ‘Order History’ section of your account page after logging in. Simply click on the
corresponding order in your order list and the courier information and tracking details will appear at the bottom of the Order Summary.

To track your order, enter the tracking number on the appropriate courier’s website or call their customer support teams.

Australia Post eParcel
Phone: 13 76 78
Monday to Friday: 8am – 6pm

Star Track
Phone: 13 23 45
Monday to Friday: 8am – 6pm

PO Boxes, Parcel Collect, & Parcel Lockers:

Unfortunately due to the size of many of our items we are unable to send items to PO Boxes, Parcel Lockers or Parcel Collect. We recommend having your delivery shipped to a work address or an address where someone is able to be there to accept the delivery.

Business & Commercial Addresses:

Orders that are being delivered to a business or commercial site must include the business or site name and may be left with reception or internal mail delivery services.

Delayed or Missed Delivery:

If you think that something may be wrong with the delivery of your order, you can contact the courier service directly for assistance. They
will generally be able to provide the most accurate and up to date information on the status of your delivery.

If you open an enquiry with a courier service about your delivery, please ensure that you tell the courier they can share the information
in the enquiry with Lifestyle Direct. This ensures that we can assist in following up with the enquiry and provide further escalation if
necessary.

REFUND POLICY

Lifestyle Direct

This Refund Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

(1) CUSTOMER SATISFACTION IS OUR PRIORITY

At Lifestyle Direct, customer satisfaction is our priority.

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) AUSTRALIAN CONSUMER LAW

(a) Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

– to cancel your service contract with us; and
– to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

(3) CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

(4) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us as soon as possible.

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 7 days

(5) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

(6) SHIPPING COSTS FOR RETURNS

(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the “Returned Product”) back to us, as well as any costs of shipping any replacement product to you.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(7) PRODUCTS CONTAINING YOUR DATA

In some cases, products that you return may contain your data. The replacement or repair of these products may result in loss of your data. We recommend that you back up any data to avoid data loss. We recommend that you remove sensitive or confidential data as this data may be accessible by anybody who assesses or repairs your products. We are not responsible for any data which is lost as a result of the repair or replacement of your products.

(8) REFURBISHED PRODUCTS

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

(9) ASSISTANCE FROM MANUFACTURERS

(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.

(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.

(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish.

(10) RESPONSE TIME

We aim to process any requests for repairs, replacements or refunds within 30 days of having received them.

(11) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.

(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.

(e) You may return products to the following address:

(12) CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:

Lifestyle Direct
4/34 Hightech Place
Lilydale VIC 3140
Email: sales@lifestyledirect.com.au
Ph: 0359647647

Payments can be made via PayPal, Credit Card or Bank Transfer. Goods are not shipped until payment has been cleared,