How This Course Is Organised

Modelling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for process modelling, analysis and design.

Beginning with a section on modelling, this course provides insight on how to depict business processes via maps and models in order to prepare for the analysis and improvement of business process performance. You will learn the significance of creating the right context for process modelling and the definition of clear boundaries. Through a case study based approach, you learn how to model, analyse and design business processes.

 

The section on analysis examines various perspectives for analysis, including a focus on time, quality, and cost. You will learn the importance of concisely capturing process issues, methods of prioritisation, and the value of impact analysis. The concluding section on design outlines essential design principles, and addresses the pitfalls to avoid as well as the key elements in making the transition to implementation.

 

Unique Value of Course:

• A balanced combination of theoretical and practical information
• Actionable insight into modelling, analysis, and design
• An appreciation for best practices and pitfalls to avoid

 

Audience:

This course is designed for anyone who wishes to become adept in the modelling, analysis and design of business processes. It is a must for business analysts, project managers, and business architects. Lean and Six Sigma practitioners will also find this material to be extremely useful.

 

Certification:

OCEB Certification Program (OMG-Certified Expert in BPM) Fundamental Examination 

 

 

Course Objectives:

• Understand how to model business processes at various levels of detail
• Be able to rapidly and effectively analyze the “as-is” process
• Understand how to present the results of process analysis in a compelling way
• Understand how to develop effective process designs
• Be able to apply critical success factors in process analysis and design

 

 

Course Outline:

Modelling

• Why model business processes?
• Key principles
• Process maps and types of information captured in a model
• Data gathering techniques
• Modelling pitfalls and how to avoid them
• Exercise - Part 1

 

Analysis

• Prerequisites
• Key steps
• Improvement techniques
• Tools and methods
• Analysis pitfalls and how to avoid them
• Exercise - Part 2

 

Design

• Prerequisites
• Key steps
• Benchmarking
• Design principles
• Tools
• Design pitfalls and how to avoid them
• Exercise - Part 3

     

NOTE: THIS COURSE IS ALSO AVAILABLE IN SELF-STUDY E-LEARNING, COURSEWARE OR DISTANCE LEARNING FORMATS. FEEL FREE TO ASK IF YOU PREFER DISTANCE, E-LEARNING OR COURSEWARE LEARNING  FORMATS. PRICES DIFFER.