WHO WE ARE

Since 1899 the Oreste Troso jewelery shop with its twelve elegant windows has contributed to making the historic Piazza S. Oronzo, the heart of Lecce, prestigious. For four generations it has guaranteed quality, professionalism and assortment to its loyal customers.

 

Oreste Troso Jewelery delivers to customers by always selecting the fastest express courier among GLS, tnt or SDA according to the destination.

• Order processing times: orders, once the credit has been received, will be shipped on the first non-holiday day following the date of the order, Monday excluded.
• Transit times: 24/48 hours on average (except for unforeseen events and holidays).
• Delivery attempts: N ° 2 included in the rate.
• Stock: 7 calendar days.
• Request for delivery to the floor: not available.

 

Oreste Troso Jewelery delivers to customers by always selecting the fastest express courier among UPS And DHL according to the destination.

• Order processing times: orders, once the credit has been received, will be shipped on the first non-holiday day following the date of the order, Monday excluded.
• Transit times: 72/96 hours on average (except for unforeseen events and holidays).
• Delivery attempts: N ° 2 included in the rate.
• Stock: 7 calendar days.
• Request for delivery to the floor: not available.

PAYMENT METHODS

Below is the list of payment methods accepted by us.

 

PAYPAL

If you choose to buy through PayPal, before the order is concluded, the customer will be redirected to the login page of the service. The amount relating to the order will be charged to the PayPal account or the card linked to it at the time of the order.

In case of cancellation of the order by the customer, the amount will be refunded to the customer's PayPal account or to the card connected to it within 7 days from the execution of the payment.

 

CREDIT CARD THROUGH PAYPAL

In case of cancellation of the order by the customer, the amount will be refunded to the customer's card within 7 days from the execution of the payment.

 

The customer can make the credit only after receiving the e-mail containing the bank details from the Oreste Troso Jewelery.

 

Oreste Troso Jewelery reserves the right to cancel the order at its discretion.

ORIGINAL AND GUARANTEED PRODUCTS

The Oreste Troso Jewelery guarantees the authenticity of all the products in the catalog and the highest quality of all the materials used in the manufacture. Furthermore, each jewel is guaranteed on the authenticity of the precious stones and on the title of the precious metal.

All items for sale are new, never used or worn and accompanied by a certificate of guarantee certifying their authenticity.

 

WARRANTY INFORMATION

All products sold by us are accompanied by a guarantee certificate which certifies their authenticity and all the fundamental characteristics.

• Warranty repair of the product is a free service.
• The warranty is void in case of improper use or tampering with the object.
• Warranty repair times vary by brand. The timing can vary from 15 to 60 working days.
• All jewels and watches are accompanied by a guarantee certificate from the manufacturer and are guaranteed by it for 24 months, as well as by indications in the specific guarantee booklet. It may happen that some brands or some objects have longer warranty times.

TERMS AND CONDITIONS OF RETURN

Returns and exchanges must be sent to:

ORESTE TROSO
SQUARE S. ORONZO, 7
73100 LECCE (LE)
ITALY

Pack the goods carefully, if possible use the original packaging in which the product was received, alternatively use another resistant cardboard box, without forgetting to include the documentation provided by us inside the package.

The refund will be made via the original payment method.

The right of return for replacement or refund is not applicable to customized products, i.e. products subjected to, for example, engraving or embossing processes. However, this will not affect your rights in relation to customized products that are defective or do not match the description.