2. Domestic orders ship via USPS/UPS with tracking number.
3. If ship from China via EMS-Simple(Economy International Flate Rate Shipping), it takes around 7~15 business days.
4. If time is urgent, pls let us know the address and postcode via email,we will find out the soonest express way.
5. Because of the system reason, the tracking number can't be tracked in first 2 days, pls be patient. Anything urgent or not clear, pls contact with us freely via email or Skype.
6. Free shipping for US local customer as our warehouse is located in Los Angeles.
7. FOR INTERNATIONAL BUYERS OUT OF US, I AM SORRY THAT WE HAVE TO CHARGE YOU SHIPPING FEE!IF YOU WANT TO BUY OUR PRODUCT, YOU JUST BUY DIRECTLY, AND WE WILL SEND YOU AN INVOICE TOGETHER WITH SHIPPING FEE!AFTER THAT PLS PAY ACCORDING TO OUR INVOICE. PLS DO NOT BUY REPEATEDLY, YOU CAN NOT PAY SUCCESSFULLY WITHOUT OUR INVOICE!THANKS FOR YOUR KIND UNDERSTANDING!
2. For fraud prevention purposes, pls make sure the shipping address is the same as your billing address in Paypal.
3. If you are purchasing a gift or intending to ship to item to another person, pls double check the shipping address and update the alternative address.
4. Please confirm your shipping information correct.
5. We send the parcel at 8:00am(US time) from Monday to Friday, we also check the emails before going to bed every day, then you can get the parcel as early as possible.Especially on Friday, if we can't get your payment on time, your parcel can only be sent out on next Monday.
6. Please kindly note that we will cancel the order if your order is unpaid after 7 days.
2. FOR GETTING REFUND OR EXCHANGE TO OTHER ITEMS, ITEMS MUST BE RETURNED IN ORIGINAL CONDITION. THERE IS A SKU BARCODE STICKER ON THE OUTER BOX! PLS MAKE SURE THE SKU STICKER IS STILL AVAILABLE ON THE OUTER CTN WHEN THE PARCEL IS RETURNED! OR THE WAREHOUSE WILL NOT ACCEPT THE PARCEL AND WE CAN NOT REFUND!
3. IF THERE ARE PROBLEMS WITH THE ITEM, PLS HELP TO SEND US THE PHOTOS SO THAT WE CAN GIVE YOU THE SOLUTION ASAP!
4. Any problem with the quality, pls send the photos first to us which is very important for us to submit to production department and for future improvement.
5. If there are any problem, pls contact us before leaving feedback so that we may fix the problem.
2. 5-Star Positive feedback on "Item as described","Communication","Postage time","Postage and handling charges" will be highly appreciated.
3. If you are not satisfied for any reason, please Do not leave Negative or Neutral Feedback and allow us the opportunity to fix the problem satisfactorily. We are very fair and easy to deal with! Thank You!
2. Office Hour: Monday- Friday 9:30 am CT to 09:30 pm CT