We strive to give customers the highest level of service with affordable products and comfortable shopping experience.
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order.
Operating from a fully designed mail order warehouse, we hold our own stock and supply a large and varied range of items which increases day by day with new products listed weekly.
Take a moment to browse our store pages, as you will find best quality products at the lowest possible prices making your shopping experience second to none!!!
Shopping SND © Love to Craft
Payments
Warranty
All our products are warranted to arrive in full working order and come backed with a 30 day 100% Money Back Guarantee.
The warranty is voided where damage to the product is caused by reason other than manufacturer's defects such as accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered.
If you feel that we have not met your expectations, please
contact us so we can work at assisting you as soon as possible.
We're committed to selling quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
Unwanted Purchases/Your Right to Cancel
Faulty products - within 30 days
Incorrect Orders/Substitutes
In the unlikely event of receiving an incorrect item,
please accept our apologies. Please notify us by contact seller through your
ebay item page.
We will then advise the return details so we can arrange the replacement
product.
General Terms:
Despite all the above terms and conditions, please remember if you have any queries, concerns or otherwise regarding your order and the returns procedure, please feel free to contact us as rest assured we are here to help you and will do our best to resolve any problems.
Order FAQs
How can I pay for my order? You can pay for your order using PayPal
Can I cancel my order? If you order has not yet marked as shipped you can cancel and receive a full refund, if your order has already been dispatched you will need to receive the package first and return it to us for full refund.
Can I change my order? There isn't an option to make any changes to your order once it was placed (including address changes).
What happens if I receive a faulty item? Contact us via eBay messaging system and we will resolve it in a timely manner.
What happens if I receive a wrong item? Contact us via eBay messaging system and we will resolve it in a timely manner.
Delivery FAQs
Where do you deliver to? We deliver to Worldwide
How long will express delivery take? Guarantees delivery within 5-7 working days
How will I know my order is on its way? You will receive notification via email confirming the dispatch of your order.
What couriers do you use? We use Hong Kong Post / China Post / FEDEX / UPS / DHL / EMS.
What do I do if my order hasn't been delivered within the expected time frame? Please check the status of the parcel using the tracking information supplies, and contact us so we can resolve it in a timely manner.
If you have any other questions, please contact us using eBay messaging system, and we will be happy to help
If you have any general question or enquiries please contact us through eBay messaging system, and we will do our best to reply you within 24 hours.
Our opening times are:
Monday - Friday 9:00 AM - 8:00 PM