POSTAGE & PACKAGING Order and pay for your order before 3pm on a working day and we will despatch the item the same day. Depending on the weight of an item, we we may use couriers for delivery to most addresses. If you cannot accept a delivery via couriers for any reason, please tell us when you place the order using the ebay my messages system (not email). We will send it by Royal Mail instead if appropriate.
Communication, my most important condition, Please contact me with any issues on purchases,
please do not go straight to dispute as there’s no need, send me a message
though contact seller, and the very bottom box OTHER, as most other options
open a dispute. I will answer and if I come to a refund then it will be issued
immediately. EBay policy is to contact a seller and only use disputes as
a last resort as most issues can be resolved. Postage and Dispatch Speed postage speed is not dispatch speed, I control the dispatch speed and always
dispatch within 1 working day, so if your item takes longer than eBay’s
expected delivery this is not because I didn’t dispatch on time. The reason is
eBay’s expected delivery is an unreal estimate. I've posted a lot of items 1st
class and sadly royal mail only get about 95% there by eBay’s estimate, the
other 5% can take anywhere from 3 to 17 days. Like you I am at royal mails
will, there’s nothing I can do to chase up the item, I to just have to wait 15
days and if it doesn’t arrive make a claim. So please don’t bank on eBay’s
estimated delivery date as I hate to disappoint, it’s is only an estimate and
no more.
Lost Items and Claims, Royal mail say an item isn’t lost till 15 days has passed and yet ebay
who use royal mail allow claims before this, so please be fair and wait
till 15 days have passed. And please don’t get upset when I tell you this as
that’s royal mails rule. All lost item claims will be dealt with to your
satisfaction, I also claim of royal mail for all lost items, so royal mail has
a record as well. Many items do get delayed and like most people I never find
out why. If you inform me of lost/not received item then be prepared for royal
mail to contact you when I put in the claim. |
PAYMENT
Our prefered method of payment is Paypal thought you can pay my credit or debit card. There may be additional charges for some credit cards. RETURNS / REFUNDS All goods come with a 12 month return to base warranty. Please retain the original packaging as this will be required. If you need to return anything you must obtain a returns number from us by stating the DP number stated on top right hand side of our despatch note. We will then issue you with a returns number. This must be displayed prominently on the package so we can identify your items. Any item that is damaged, incorrect or faulty we will arrange collection. If you have ordered the incorrect item then you will be responsible for returning the goods at your cost and we will also deduct our despatch costs from your refund, this is usually around 20% of the value of the item. CONTACT US
Please direct any enquiries through the Ebay message system, as this is easier for us to manage or contact us on the details you see on our contact details. |