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All of these masks are made from high quality materials, including eco friendly latex rubber, in which the process time is reduced and so is pollution. Long lasting and made to worn time and time again, these masks will be with you for years to come.
Please be aware that some of the masks are for adults only. Furthermore, it is a standard one size fits most. We recommend purchasing this if you are 15+ years of age. As by this age, the mask will most likely fit the wearer perfectly.
These masks in particular are perfect for the people who have creative minded that like to make their own costumes for themed parties or halloween. Please do not let a child younger than 3 years of age wear this item.
Like all latex mask, their may be a rubber smell from the manufacturing process. To remove this smell, we recommend putting it in a well ventilated place i.e. outside in the open for at least 5 hours before having to wear the item.
With over 40 designs, we are one of the largest sellers of high quality premium latex masks in the United Kingdom.
Our products are delivered by Royal Mail carrier service, one of the most reliable carrier services in the United Kingdom. The delivery times for your package can vary with outside factors being a cause. Second class service takes between 3-5 working days, while First class takes between 1-3 working days. During busy periods of the year i.e. month of Christmas, you may experience a delay of up to three days more. Please note eBay's delivery dates are only estimations and they do not factor in delays by Royal Mail.
We dispatch the item on the same day as it is ordered and paid; if the item is paid for before 4pm GMT. If it is ordered after 4pm, the item will be dispatched the next working day. If you order after 4pm on a Friday then we will post the item on Monday. Please be aware that if your order is £20 or more, then the item will be dispatched as Signed For. We are open Monday - Friday, 9am - 5pm every week.
We have a strict returns policy for our orders. If you have ordered your item and have had it for thirty days or less then we will provide a refund or replacement. If you have had your item for longer than thirty days then we will not provide a refund or replacement. We require any damaged or defective items to be sent to our returns department in it complete and original packaging. We do this as we need to take the defective item back to our supplier so that we get a credit note. Furthermore, it helps to distinguish whether item damage was accidental or not.
We have a strict policy for returning particular items that we sell. Only damaged wigs can be returned to us as this will comply with Health and Safety regulations. If the item is not damaged we cannot/will not accept a return request from our customer. Opened face paint or contact lenses can't be returned by the customer due to Health and Safety regulations. If you receive the item and you do not want it, then do not open it. This ensures that you can get a refund for the item. If the item has been opened and the customer has tried closing it we can/will refuse to refund. If the item in question is clothing and the customer is wishing to return the item on the ground that it does not fit/too small/too big we will not pay the return shipping. However, if the item is damaged we will accept the return and pay for the shipping costs. The customer will be required to send the item back in it's complete and original packaging. We do not accept returns for damaged packing as this is out of our control and the issue is with Royal Mail
To return an item please contact us via eBay message. Your inital contact should state what the issue is and the outcome you would like; a refund or item replacement. We will provide the customer with a pre-paid label that they will use to return the item. Once received we will message you to comfrim that your item has successfully arrived at our returns department. A replacement will be dispatched on the same day , while a refund coult take up to two hours to process.
As a company we strive to ensure that we provide the best customer service possible and we beg any customer who has an issue to contact us without hesitation. We pride ourselves in our ability to not only sell but to also look after our customer no matter what.
Our commitment is to ensure that you, our valuable customers, get the best possible product and to this we ensure that all the items work 100% when we dispatch them. Not only that but we ensure that the product you order is well packaged and dispatched as soon as possible.
