We are a London based company. All our products are kept at our London warehouse and dispatched from London. Our company established since 2012, and our aim is to provide quality products to our valued customers at discounted price. So Please buy with confident!
If you have an query about the product or wish to send us some recommend we will be very happy to assist you.
We only accept payment though Paypal. Payment is always a crucial part of a transaction and to get your order dispatched quickly, you should complete the eBay checkout fully within 7 days of the sale date.
We reserve the rights to cancel the order if the buyer does not pay us or contact us for payment within 7 business days after auction end. If the sale can not complete within 7 days an unpaid item dispute may be opened against you and will result in a strike on your account.
For oversea orders, we are not responsible for custom duties and related taxes. Orders will be shipped as a gift or as a sample. In general, no custom duties and tax will be charged. But if orders dispatched by eBay international shipping centre custom duties and tax will be included within the shipping cost.
We use Royal Mail 1st/2nd class service depending which service you choose and all orders are dispatched from our London warehouse. We aim to dispatch Orders within 1 working day. But some unseen event might take unto 2/3 working days. Please note we do not post orders on the weekends and bank holidays.
First class Royal mail service normally takes 1-2 working days but please note that first class service is not a guaranteed next day service. Delivery time may vary depending on royal mail schedule so sometimes (very rarely) it may take up to 3-5 working days. We would suggest allowing 7 working days before contacting us regarding 'Items not received'.
If there is a big order, then we may use myhermes or other delivery methods with tracking details.
Please note that eBay estimated delivery date is for reference only hence not guaranteed.
If for any reason you are not satisfied with your purchase, we will happily accept returns for exchange or refund. Please send us a message through eBay messaging and post the product back to us on the below address mentioning your eBay id, full name or enclosed sale invoice and reason for return. Returned items must be received within 30 days of receipt.
All items must be returned in their original condition. They should be unworn, undamaged with tags and free of any perfume, deodorant, makeup, hairs etc. We offer a fast 48 working hours refund after receiving the item and a refund message will be sent accordingly. Buyer will pay the return postage unless the item is damaged or wrong item is sent. We cannot be held responsible for any returns which do not reach us.
Please feel free to contact us to discuss anything that you may have a question about.
We pride ourselves on a quality service and we are happy to address any concerns.
Contact us via the eBay messaging system here
