We are a UK registered company. All our products are despatched from our distribution centre in the UK and come with a 30 day money back guarantee. We have dedicated ourselves to getting you the cheapest and widest variety of products in the UK & Europe. We have made it our company mission statement to make sure that quality and rapid product delivery are the cornerstones of our service.
Experience our great range of products. We think you will like what you find here. Buy from us with confidence!
PayPal is the only method of payment that we accept.
- All orders must be paid for prior to despatch.
- We are unable to take an order and hold it pending payment.
Payment will be taken when you place your order. We will then endeavour to get your order posted out to you within 1 working day.
As soon as your order is despatched from our warehouse you will be sent an email to confirm that it is on its way. From that time we would expect you to receive your order within 1-3 working days for deliveries within the UK.
Once my order has been despatched when will I receive it?
From the time you receive your despatch confirmation email we would expect you to receive your order within 1-3 working days for deliveries within the UK. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 10 working days or more since the item was due to be delivered. Although it is highly unlikely deliveries will take this amount of time. We are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local delivery office is not holding it for collection.
Do you charge for delivery?
The cost of delivery changes depending on which country we are delivering to. Please check the 'Postage and payments' tab on our listings for current costs. Delivery within the UK is absolutely free.
What do I do if I have not received my order?
Should your order not arrive within the estimated time (please see 'Once my order has been despatched when will I receive it?') please contact us so that we can class the item as 'Lost in Post' and investigate with the delivery company. Please remember that we cannot investigate any missing orders until:
- 10 working days or more have passed since the order was due to be delivered (UK)
- 20 working days after the due delivery date for orders going to Europe
- 25 working days for Rest of the World
One of the items is missing from my order. What do I do?
Items may be despatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days.
We will send you an email to let you know when each item is on its way.
What happens if I am not at home to accept my delivery?
Most of the items we sell do not require you to be at home to take delivery as they will fit through your letterbox.
In the event that you have ordered an item which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local delivery office.
For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for re-delivery or collection.
Which countries do you deliver to?
Please check the 'Postage and payments' tab on our listings for the list of countries we post to.
We deliver within the UK (no delivery charge).
Am I able to change the delivery address to something other than my PayPal registered address?
All orders will be posted to your PayPal registered address only.
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we do not include these in our estimated delivery times. In this instance you should expect delivery on the next working day.
When you ship overseas do you combine postage charges /send items together?
Postage for orders shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your order.
If you are not completely satisfied with your purchase, you can return the item to us in its original condition within 30 days of receipt and we will issue a full refund, or replace the item if preferred.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
In order to do this we ask that you contact us using the online messaging service.
We will review each case individually when considering the return of the item, in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
I have received my item but it is damaged /faulty. What should I do?
Although we take care to prevent any damage to your items during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty item.
In the unlikely event of an item being received damaged or faulty, you have 30 days from date of receipt to report this to us for return and we will provide you with the relevant returns information.
Please attach any pictures you have of the damage to your message and provide details of the fault where possible. A member of our team will review the details and offer the best resolution to resolve your query.
How do I return an item?
We want to ensure you are totally satisfied when shopping with us, so if you change your mind for any reason you are able to return a unused item to us within 30 days of it being received by you.
We understand that the item may be opened but otherwise it should be returned to us unused, in the original packaging and fit for re-sale.
To arrange a return please contact us through the online messaging service and we will be more than happy to assist you. All you need to tell us is your Order Details, which item you wish to return and the reason why. Upon receipt of these details we will provide you with the Return Address, specific to that item and all the necessary information to arrange the return.
You will need to package the item securely and ensure a note of your Order Details is included inside in order for us to identify and promptly issue your refund or replacement.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
Will you refund my postage costs to return an item?
TWe are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
- If we sent you the wrong item
- If the item is damaged or faulty
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
When will I receive my refund /replacement?
We will process your refund or replacement as soon as your item is received back into our warehouse, usually within 3 working days.
If you request a replacement and the item is no longer available, we will process a refund back to the original account used to purchase the item.
We request customers to leave us positive feedback and a 5-star rating where possible. Customers are encouraged to get in touch with us if our level of service is not satisfactory and if you are thinking of leaving negative feedback.
Customer Service
We pride ourselves on our customer service and commitment to high-level customer care. Wherever possible, we have checks in place to ensure that our customers are being looked after. Should you have any concerns or issues, please contact the customer services team through the online messaging service. We aim to respond to all queries within 24 hours.
Should you have any comments, queries, feedback or suggestions, please feel free to contact us at any time. Our after sales care team is dedicated to ensuring your orders are despatched quickly and delivered on time and in perfect condition. We believe it is this attention to detail which separates us from other sellers, and helps to promote a positive buying experience with us.
We hope you enjoy your shopping experience with us and welcome any comments and suggestions to help improve our services further.
If you email us, please can you provide the following information which allows our advisers to resolve your query in the quickest time frame possible. Otherwise we will need to ask for this information before we are able to answer you.
- Subject
- Name
- Order Details (if applicable)
- Item
- Issue
