At HouseLabels, we strive to ensure that our HouseLabels brand products are of the highest quality and that your order arrives on-time and intact. You may return unopened items within 30 days of delivery for either (i) a full refund (excluding shipping and handling charges) or (ii) a replacement product free of charge, if you should encounter any problem with your order, or are unsatisfied for any reason. We'll also pay the return shipping costs if the return is a result of our error. If you elect for a refund, it will be issued to your original form of payment.

HouseLabels brand labels are 100% safe for your DYMO® LabelWriter® and Brother® P-touch® printers.

At HouseLabels, we manufacture high quality labels at a great value and pass the savings on to you. Our excellent status as an eBay Retailer provides an assurance to all our buyers that we take customer care as our number one priority. HouseLabels ships five days per week, to ensure the prompt receipt of your items. Our cut-off for processing is 4:00 p.m. (CST). Please send us an email if you have any questions or special needs.

Good luck and happy shopping!

Andrew and Marc

Most items ship either USPS Priority Mail and First Class or FedEx Ground. We ship five days per week, to make sure you get your items as quick as possible. If you want to order labels, and are located outside of the United States, please send us an email indicating what items you would like to order together with the shipping address. We will first send you a quote for your review prior to payment. International shipping rates do not include taxes, duties and/or other fees that may be imposed by local governments for which you shall be responsible to pay.

Combined Shipments: Inquire about combined shipments *BEFORE* you purchase. Some items or quantities may not qualify for combined shipping. When asking for a shipping quote, please include your zip code (postal code, as applicable).

We strive to ensure that our HouseLabels products are of the highest quality and that your order arrives on-time and intact. If you should encounter any problem with your order, or are unsatisfied for any reason, you may return (at your cost) unopened items within 30 days of delivery for a full refund reduced by the lessor of (i) a 20% restocking fee, and (ii) our actual shipping cost to you (even though it is FREE SHIPPING, we have a cost we must pay to ship to you and that amount is not retrievable). If the return is a result of our error, or faulty product, we will pay for the product to be returned and provide a full refund, inclusive of shipping costs. If you elect for a refund, it will be issued to your original form of payment.

Please follow the following procedures for a refund or replacement product:

• Email us and provide a brief description of the problem, including the transaction number.
• Our Customer Service department will issue you a Return Authorization (RA) number and send you shipping instructions for the package that you wish to return.

Once we receive the package at our facility, we will immediately issue your refund or ship your replacement product.

Exception for International Transactions: Because of the expense of international shipping, any product found to be defective from manufacturer will be dealt with on an individual basis. Return shipping of the defected product may be waived at our discretion. If the product needs to be returned for an exchange, the Buyer is obligated to pay return shipping and handling fees. We do not refund any shipping or handling fees. All items must be returned in their original packaging. We reserve the right to hold your replacement product for combined shipping with your next purchase to avoid shipping costs.

To ensure the print quality, ensure that your print head is clean by using HouseLabels Cleaning Cards.

This pre-saturated, disposable thermal printer cleaning card is designed to safely and effectively remove all dirt, ink, tape, oil, adhesives residue and other contaminates from thermal print heads, paper guides and paper path. This cleaning card will improve printer quality and legibility increasing output, machine life, reliability and performance.

Each card is designed to be fed through printer to clean the thermal print head and is individually wrapped ready for use so other cards will not dry out prior to use.

RECOMMENDED USAGE : Use thermal printer cleaning cards before inserting a new roll of labels or ribbon stock. For use with: POS Printers, Label Printers, ID Card Printers, Transfer Printers, Bar Code Printers, ATB Ticket Printers and Direct Thermal Printers.

CAUTION: flammable contains 99% Isopropyl Alcohol.

DIRECTIONS: 1. Remove from pouch. 2. Insert into feed path, press form feed or manually pull cleaning card. 3. Discard in trash.

HouseLabels specializes in producing various kinds of self-adhesive label products. Our main products include printer labels, direct thermal labels (including thermal labels/scales labels for supermarkets, shipping labels, barcode labels, etc.), thermal transfer labels (art paper labels, shipping labels, barcode labels, etc.), all kinds of stickers, security labels, school/office labels, etc.

We start with superior raw materials:

• High quality paper stock
• Acrylic, permanent (or removable) adhesive, as applicable
• White glassine release paper
• Superb whiteness
• Water, grease and rub resistant
• Labels are produced using the latest technology and undergo numerous quality control checks. Our certifications include ISO 9000/9001/9004/19011: 2000 and others.
• HouseLabels meets or exceeds OEM manufacturer specifications. Our labels will not damage your print head.
• State of the art glue technologies which conform to our stringent standards.
• Our labels are produced in a clean environment and immediately packed into protective polybags and, as applicable, placed into mini-cartons to protect the rolls from dirt, sunlight and scuffing.

Please read the above section on Printer Care as quality printing is greatly impacted by the condition of the print head.

HouseLabels' rolled labels (those that are DYMO-, BROTHER- and ZEBRA-compatible) use a special "active" coating known as "direct thermal." Direct thermal is a specialty form of ribbonless technology. It utilizes a heat-sensitive coating that, when brought in contact with a thermal printhead, generates a deep black or, in some cases, a color image.

HouseLabels takes great care in how it packages its labels. Each roll is placed in a black polybag and (as regards DYMO and BROTHER) then placed in a sealed mini-carton to protect it from sunlight. Here are some further guidelines for the caring of your labels:

• Avoid direct sunlight - Most papers tend to yellow in direct sunlight. Thermal especially so. The printed image also tends to fade when exposed to direct sunlight for extended periods. Thermal paper images also tend to fade when left exposed to conventional fluorescent light for extended periods. To keep the image intact, file as soon as reasonably possible; and
• Avoid hot or humid environments for long-term storage. Although thermal can be used in hot and/or humid environments, it is best to store imaged papers at temperatures lower than 80℉ and a relative humidity lower than 65%.