Please note that we will not exchange any 'special orders' or 'parts' that you may have ordered in, or products not normally stocked by ASP. 

Incorrect parts, shortages, overage & damaged goods must be reported within 24 hours of receipt. All external damages should be reported to the carrier and noted on the delivery / shipping document when signing for goods.

Please check that the correct number of parcels has been received before signing receipt of goods.

Items are generally dispatched within 1-2 business days after payment is cleared however please allow approximately 7- 10 business days for it to arrive. Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. If you are buying a number of items we are happy to combine shipment to reduce freight costs, please request an invoice prior to checkout so we can advise delivery cost. Any changes to address after checkout will not be considered as valid, unless you contact us immediately. ASP is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky prior to purchase. Where goods are sent through Australia Post, the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office. Re-delivery fee will be charged to buyers for items that are undelivered and/or returned to ASP due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.