All winners must reply to my
win confirmation email within 3 days. Payments must
be finalised within 5 days of listing ending unless other
arrangements have been made, or items will be re-listed
and and eBay notified via the Unpaid Items Process. Sorry
to be so strict, but this is due to having been "stung" so
many times in the past.
All sales are final - I will only accept returns
where I have inadvertently overlooked a glaring fault. The
condition of a second-hand garment will always be subjective (just as factors
such as the colour of an item can vary depending on your computer monitor) but I
consider my decades of experience in selling and gauging the condition of used
clothing - coupled with massive, exceptionally positive, glowing feedback from
buyers - to be stellar. Essentially, I know what I'm talking about, and I aim to
please. Your repeat business is important to me!
Customers have seven days from the receipt of the faulty item to return it. All
returned goods must be received in the same condition as they were shipped and
will be inspected (for originality) before a refund is granted.
Please note that I keep detailed records of exactly the way an item looks the
day it is despatched - I hate that I have been forced to introduce this practice
but have done so after knowing several sellers who have received their items
back for refunds only to find they were not the exact items they had sold. Such
"buy and switch" frauds are very hard for private, non-business sellers such as
myself to continue operating under the threat of.
I do describe all my items very accurately and usually in great detail, with
clear and accurate photographs, mentioning any flaws I find. I know from
experience how upsetting it is to receive an item that's not as described so bid
with confidence!
The refund will be for the item cost and - to be
fair - also for the initial outward postage, but the buyer is responsible for the return postage costs as
this is for a service payable to Australia Post, not for anything payable to me
personally. Registered Mail or a service with a tracking number must be used.
Postage for each item will be clearly
displayed when it is a flat fee Nationwide, for all other
items including overseas please contact me before bidding.
I will always combine postage on any items for the
lowest possible postage price however payment must still
be made on each item on the 5th day after the listing
ends.
In most cases,
postage within Australia will be via Australia
Post's Click and Send service, which is the most
economical for the buyer and also includes a
tracking number with which you can monitor the
progress of your delivery.
I now ship
overseas only if you're fully aware and
accepting of the costs for Registered Mail
International which I'm obliged to use due
to PayPal Seller Protection Requirements. See my About Me page for full details,
you must email me first to confirm you've
understood the costs.
All International Payments must be paid for via
PAYPAL only so if you don't have a PayPal
account, please don't bid :o)
