Below is a step by step guide of how to purchase an item from our Ebay Shop. If you encounter any problems or have any questions, please do not hesitate to get in touch with a member of our sales team via any means of contact from our Contact Us page. We are always happy to help.

We accept all major Debit / Credit cards which include:

Once you have decided on the item(s) you wish to purchase and you have clicked to "Buy now" you will receive an Email from Ebay to "Pay Now" which will lead you to the payment Page.

You will now have two options to complete the payment: PayPal or Credit Card. If you wish to pay via PayPal or Debit / Credit Card, please click to pay through PayPal. By clicking on the link to pay by "Credit Card" you will need to contact us to make a phone payment.

Once the item has been paid for, you will receive an Email from us through Ebay confirming payment.

If purchased before 3pm Monday - Friday your order will be dispatched same day. Items purchased after 3pm or on a weekend will be dispatched the next working day.

Once dispatched you will receive an Email confirming shipment with a tracking reference number to use with Royal Mail in the UK.

ALL International orders are to be paid through PayPal only.

If paying by Cheque, we strongly advise that you contact us first so we are able to process your order as quick as possible. Our policy is to wait 7 working days from when the cheque is banked for it to clear. Please make all cheques payable to: Hollins and Hollinshead

For Delivery Information, please click here to take you to our "Delivery Page".

Please Note: We do not store any Debit or Credit card information.

"We take great care to ensure all items are packed to a high standard, so your new purchase arrives in perfect condition"

FREE UK Standard delivery on ALL orders.

Dispatch days are Monday to Friday. Items purchased Friday evening, Saturday or Sunday will be dispatched the following Monday. Orders placed before 3pm will go same day, after 3pm will be dispatched the next working day.Once your order has been dispatched, you will receive an E-mail with your tracking reference number, where you are able to track your item right to your doorstep.

Returns, Refunds and Exchanges

ALL items sold by Hollins and Hollinshead are 100% Guaranteed new. We are Authorised UK Stockists of all the Brands we sell.

All items are inspected before they are dispatched, but please make sure that you still inspect your purchased item(s) as soon as you receive it, while any tags or protective layers are still attached.

Please Note: These terms do not affect your statutory rights.

Returns & Refunds Policy

Once you receive your purchased item(s), if for any reason you are unhappy or it does not meet your requirements, you may send it back for a refund as per the Distance Selling Regulations. (If notified within 7 days of receipt and returned within 30 days, a full refund will be issued, if notified after 7 days of receipt and returned within 30 days, a refund of the cost of the item less our shipping will be issued)

This amount is dependant on the service used, if the FREE Service is used it will be £3.25, if next day tracked is used it will be £4.50 and if Special Delivery is used it will be £5.95 - £12.95 depending on the weight...

Below are answers to some of the most common questions that we have been asked. If this page does not have the question and answer that you are after, please do not hesitate to get in touch with us via any of the contact details on ourContact Us Page. Our sales team are always happy to help.

About Hollins and Hollinshead

Who are Hollins and Hollinshead?

Hollins and Hollinshead is a family run business since 1978. We currently have six High Street stores in and around Cheshire and Staffordshire, UK, offering a wide range of brand name watches, jewellery, bags and further designer fashion items. We also have our own jewellery workshop situated in Congleton Cheshire. Therefore we are able to "cut out the middle man"? and sell diamond jewellery at exceedingly outstanding prices. ALL diamond jewellery comes with a certified valuation and in a black with gold trim detail, Hollins & Hollinshead presentation box.

Click Here to visit our About Us page for more details.

Hollins and Hollinshead is a family run business since 1978. We currently have six High Street stores in and around Cheshire & Staffordshire, UK, offering a wide range of brand name Watches, Jewellery & Accessories.

Our Aim

To provide the best deals possible with the finest level of service and to bring our High Street quality of customer care to our Internet site.

Our Promise

To offer the highest level of customer service that is second to none and ensure that your purchased items arrive secure and on time.

Hollins & Hollinshead are authorised stockists of all brands sold in our High Street Shops and on our online sites. All our stock comes directly from the official distributors and therefore, comes with the correct packaging, instructions and manufactures guarantee.