As soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable.

Providing a mobile telephone number will enable you to receive sms updates from the courier regarding your delivery.

DELIVERY

Standard UK Mainland Delivery is FREE with every order - there is no minimum spend. This is a tracked and signed for service with Hermes

Please note there is an additional surcharge for Northern Ireland, The Scottish Highlands and Islands, The Channel Islands and any other offshore locations.

We aim to process and dispatch our orders within one working day of the order being placed. However during busy periods this may increase.

ABOUT US

Scent Warehouse is a UK-based leading beauty company with over 20 years of experience in the industry. We pride ourselves in offering an exceptional range of perfumes gift sets aftershaves cosmetics skincare and haircare products - all at the lowest prices possible.

Our team is bursting with experience; from the happy-to-help customer service to the best buyers in town who are constantly looking for great offers so we can pass the huge savings directly on to you.

We know how important it is to have complete confidence every click of the way when it comes to online shopping and that's why we go out of our way to make sure you'll always have an excellent experience.

At Scent Warehouse we are so passionate about everything beauty-related; we strive to be the best place online for low-priced perfumes and all beauty products.

What makes Scent Warehouse so good?

FREE UK postage on all orders - We don't have a minimum spend here. We aim for every order to be processed by the next working day and we also ship internationally.

A huge range of beauty brands - Whatever your budget we have thousands of brands to suit you from luxury labels like Chanel Dior and YSL to everyday essentials like Clarins Bobbi Brown and Elizabeth Arden.

An easily available Customer Service team - Whether it's a question about a product or query with your order our friendly team can be reached by contacting us through eBay by clicking this link.

Huge savings - We have a dedicated team who are constantly monitoring our prices. They may change on a day to day basis but we will always make sure it's the best price possible as want you to get more for your money.

RETURNS

We know that occasionally you may want to return an item so below are instructions on how to do so.

If you are not completely satisfied with your purchase you may return it to us within 30 days of receipt for a full refund or replacement*. Products must be returned unused in the original packaging with seals intact where appropriate. Please note we will not accept a return for a refund or replacement if the item has been used or is not returned to us in its original condition. If a product is returned to us in a non-resalable condition a 25% disposal charge will be made and this will be calculated from the cost of the product.

When returning the goods please let us have your name address and order number stating on the invoice or a note detailing the reason for return and your preference of a refund or replacement.

If you are returning an item because you changed your mind you will be responsible for the return postage cost. However if upon receipt an item is incorrect damaged or faulty (excluding packaging) please do not worry. Contact our Customer Service department and we will be delighted to provide a freepost return label (UK customers only). For international returns the postage cost will be paid by the customer and will be refunded on receipt of the return. (Please note photographic evidence may be required to support a claim).

We recommend you to obtain a receipt from the post office when returning an item as the parcel may get lost in transit the receipt will then be used as proof of postage. If you do not have proof of postage and the parcel does go missing in transit unfortunately this is not our responsibility and we will not be able to issue a refund or replacement.

All returned goods will be refunded or exchanged providing they have not been used or damaged (excluding packaging) within 2 working days of receiving the return. If it is not clearly stated whether a refund or replacement is preferred a refund will automatically be issued.

* If you would like a replacement for your product we will send this by return. If no stock is available we will refund you returned items via your original method of payment.