Melissa and Doug Lace and Trace Farm Animals Wooden

Our flat rate within Australia is $9.95 each order, but free for orders over $125. From time to time a special promotion may attract different shipping costs and if so, this will be shown in that campaign. The delivery charge is for each order, not each item.

We do everything we can to arrange prompt delivery. Orders received by midday are dispatched the same day if at all possible and depending on seasonal pressures.

We utilise the services of Fastway Couriers, Australia Post, and Australian Air Express.depending on our assessment at the time. 

Please understand that seasonal delays can occur when couriers and Australia Post are overloaded. Christmas of course is the most demanding season and we cannot guarantee delivery of an order particularly if it is placed late

For major cities, delivery should be within 3 days, but some regional areas may take longer.

The size of the order can also affect delivery times as we may need to use road courier services for larger items. For major cities this could take up to 4 days. If you are in a regional area, please allow up to 5 days. All days quoted are business days.

For a signature delivery, a card will be left advising how your parcel can be collected. If you did not request signature on delivery, it will be left as instructed.

Should Australia Post be the appropriate delivery agency, we cannot guarantee that special instructions about leaving parcels in a particular spot will be met

Parcels will be wrapped in as anonymous a way as possible, to avoid little people knowing what is going on!

Gift wrapping is available although that may not be possible for some large items and we will let you know promptly if that is the case. Our Checkout process notifies choices during purchasing. Just let us know what message you wish it to have.

Once your order has been placed, it cannot be changed online. Should you wish to change it before despatch please telephone us. If it has not been processed we will happily change it. If it has been despatched we will arrange a refund or exchange for you, as long as the products are returned:

• Unused, unopened, undamaged and in original condition and packaging
• In a saleable condition upon return
• Returned within 30 days of delivery

Unfortunately postage charges for change of mind returns or gift exchanges will be at your expense. If a product arrives damaged or it is not what you ordered, we will pay for return postage.

We stand by the products we sell, and customers have the option to return products to us subject to the following conditions:

For web orders If you have changed your mind, or you are dissatisfied with the products received, we will arrange a refund or exchange for you, as long as the products are returned:

• Unused, unopened, undamaged and in original condition and packaging
• In a saleable condition upon return
• Returned within 30 days of delivery

If you wish to exchange a gift you have received, we will gladly do so subject to the above conditions.

Postage cost for change of mind returns or gift exchanges is at your expense.

If you have received a damaged product or the wrong product, we will be happy to refund both the product price and postage cost.

You can cancel part of an order or the whole order if it has not been dispatched. If your order has already been dispatched, you can return the goods once you have received them. They must comply with the undamaged, saleable condition and time limitation as above. Return costs will be your responsibility and initial postage on your order will not be refunded.

All refunds can only be processed after the original item has been returned and verified, and refunds will only be issued to the credit card that was charged for the original purchase. Should you wish, a K and K creative toys gift voucher for equal value can be issued instead of a refund.

We accept Paypal