Please contact us via member to member communication before return. We would be happy to assist you.
All returns must include the following:
Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
The return must be complete and include all accessories, Manufacturer documentation (manuals, warranty cards, registration information, etc.)
(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect (not matching the order placed online) or defective upon return inspection.
Please note that AIMUSA does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.
Products returned New, Unopened in perfct condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.
Products returned Used, Opened in close to perfct condition or with all packaging and item materials and manuals that can be resold as open box are subject to a 30% restock fee + shipping costs. Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.
International Orders are not eligible for return.