All products sold by our ebay shop are UK based and are despatched directly from our warehouse. We deliver our products to UK mainland addresses free of charge and to international addresses with a small postage fee. Some destinations like Highlands, Islands, North Ireland may have additional postage fee depends of the product weight. We send our products by Royal Mail using 2 or 1 class postage service and Myhermes,DPD & DHL for heavier parcels You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 48 hours (depends of the product and auction details) for order processing. If you have a problem with tracking your order or have not received your item, please contact us before opening a request and we will reply to your query as soon as possible

We accept card payments and PayPal payments. This is the most secure method to make payments for products or services online. Please note paypal account is not needed to make a card payment, you can still do that through paypal as a paypal guest. Unfortunately we don't accept cheques. In some situations we can accept bank transfers and postal orders. Our branch is located in Norwich. If you wish to test & check any product before purchase or pay cash on collection please contact us.

We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. Returned product have to be sent to our warehouse address with shipping letter including your contact details, ebay user id and reason of return We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns. We don't accept return for opened or used products. Products have to be returned in original condition with all included accessories and with original packaging We offer RTB warranty for all our products and warranty time may be between 3 and 14 months depends of the product. In case of any problems within warranty time please send us ebay message or email and send the faulty product to our Norwich branch with a letter confirming the contact/transaction details and problem description. We will arrange a free of charge repair or replacement. We offer also out of warranty repair service. Please contact us for more details

Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always try to reply to you within 24 hours but in some circumstances, specially in very busy periods, it may takes little longer As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.